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Business Profile

Auto Repairs

Midas

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7-FebBrake light turned on and took it into the shop the next weekfor inspection. Tech told me brakes are fine and it was related to tire slippage due to icy roads. They reset error light and sent me on my way.March -Took into shop again. Inspected and told me it was likely same issue. Told me it was safe to drive, encouraged me to come back if light comes back on.11-MarFemale manager - told me that this shop has had issues and they want to inspect - they inspected and told me it was OK, despite the error light turning on30-AprTook truck in again - mechanic assured me the brakes are fine, but the issue is prob related to power steering. Need to do die test. I can schedule that soon.Brake and *** lights are staying on and it makes tone for a solid minute when truck is turned on17-MayAlmost got into serious accident - brakes didn't work - coasted through light on the way to shop to get second opinionHonest 1 Automotive looked at Midas invoice and inspected vehicleFound that Master Cylinder was OK, but *** module was stripped outTold me the problem was obvious and should have been recognized in safety inspectionThey removed the nut and left it in the cab for meSomeone had cross-threaded - this isn't something that would go bad over time Truck was delivered to Midas on Monday, 5/19 and I called to get *** for fix all week.Assured by ***** at Midas I will be taken care of. On 5/23 ***** told me I have to pay labor for any fix. Talked to Regional Director ******* ***** on 5/23 and 5/24.He went back to call recordings and called me a liar. When Midas took the truck back Honest 1 initially told me it was an issue related to the master brake cylinder, but corrected later that it was the *** console. He has me recorded telling ***** it's a master cylinder issue. Confusion not lying.

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