Complaints
Customer Complaints Summary
- 8 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/19/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
EXECUTIVE SUMMARY ? ** and ****** **** of Portland purchased in good faith a certified-pre owned 2017 *** X5 at Beaverton Nissan on March 30, 2025.?Twelve days later on April *******, all audio systems stopped working overnight, including warning tones for safety features.*A third-party auto repair company estimates the repairs to be about $6,600, 36% of the purchase price.?Beaverton Nissan believes that the as is designation of a used car and the decision not to purchase their warranty absolves them of any responsibility for selling a car that has a massive system failure within two weeks of sale.For consideration:As a Nissan dealership, Beaverton Nissan claims they do not have expertise in ************* can they certify a car if they lack expertise?In ******, if a used car is determined to be a lemon meaning it has a substantial defect that impairs its use, value, or safety the consumer may be entitled to a refund or replacement vehicle.*Safety features affected/no longer functioning ?Safety belt warning ?Car door closure ?Blind spot warning ?Cross traffic warning ?Reverse collisionBusiness Response
Date: 04/28/2025
Hi,
We have reached out to ****** **** regarding the issues and advised him to bring in the vehicle for a full diagnostic in our service department at Beaverton Nissan. This would be no charge to him. I have confirmed with the General Sales Manager Taji to once again reach out to *** ****.
Thank you,
***** ********,
Compliance Manager
Beaverton Nissan
Customer Answer
Date: 04/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:03/31/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 03/09/25 I went into Beaverton Nissan and purchased a 2025 Nissan leaf sv plus. I am not particularly pleased with my experience. Not only was I misinformed about the price I'd be paying for the vehicle, I was not given any information in regards to how/where to charge my FIRST electric car. After further research and investigation of my purchase I have come to realize I got ripped off. I was told by another dealership that I was not given a fair price. They mentioned that there should have been around $15000 taken off the price of the vehicle and I only received $7500 off. The vehicle isn't even financed through Nissan which means I missed out on the rebate from Nissan. The salesman that I was working with was extremely unprofessional the entire time throughout my experience.Business Response
Date: 04/02/2025
We appreciate your feedback and want to assure you that we strive to provide a seamless buying experience for our customers at **********************. We regret that you feel you were not treated fairly. Based on the lender and manufacture Nissan, we provided you with every available rebate totaling *******. **** *****, the Sales Manager, has thoroughly explained the rebates applicable to the Nissan Leaf, with ******, Additionally,we ensured ****** received the maximum value for her trade in. We value ****** as a customer and would welcome the opportunity to serve as her preferred service department for her new Nissan Leaf.
Customer Answer
Date: 04/03/2025
Complaint: 23141523
I am rejecting this response because:
Sincerely,
****** ********Initial Complaint
Date:11/01/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 11th, 2023, I leased a Nissan Ariya (VIN *****************) from Beaverton Nissan. I signed an 18 month contract and drove home happy. 2 months later I received a call from someone in finance and was told there was a mistake in my contract and I needed to sign again. I was shown only the pages I needed to sign. At this point I realize I should have asked to see the whole contract. At the time, what I didnt know was the new contract I was signing was for 24 months. I did not receive a copy of it. Earlier this year, I got a call from the same saleswoman (****** ********), who told me my lease was up and I needed to come in and turn in my car. I went into the dealership and worked with her to pick out a new vehicle. When I had chosen one and were working on the paperwork, I looked at the Nissan Finance app on my phone and noticed that I still had 7 payments remaining. I also noticed that there was a second account in the app. The second account showed that my lease was indeed up. I showed this to ****** and another gentleman from finance, and they said that the second one was a mistake and the correct one was the one that showed my lease was up. I asked if they were sure and they insisted they were. I drove home happy with my new ***** few months later I got a bill from Nissan for the remainder of the other contract. The bill was for over $3,000. I felt this was a huge mistake because I was told the other contract was a mistake, and the one I had showed 18 months. I called someone at Nissan Finance, and they actually agreed with me, after seeing a picture of my contract. In the state of ******, it is illegal to have the same VIN number on more than one contract. Both of the contracts I had signed had the same VIN.Therefore, I believe both contracts should be null and void.Nissan has gotten a collection agency to go after me. I firmly believe that this mistake was all on Nissan, or Beaverton Nissan. Im in this boat because of them.Business Response
Date: 11/06/2024
I have investigated this lease, according to the lease that you signed, it appears that the first lease was a flat cancel with Nissan, then you reinstated another lease for 24 months, possibly to lower the payment. Never did you have 2 contracts or leases at the same time. The vehicle remained the same, the lender stayed the same, the only thing that changed was 18-month lease to 24-month lease. We provide copies and of all documents and full disclosure for every customer.
Thank you,
***** ********
Customer Answer
Date: 11/06/2024
Complaint: 22503314
I am rejecting this response because:Please see attached PDF document
Sincerely,
****** *****Business Response
Date: 11/18/2024
11/18/2024
I spoke with ****** ***** today and he has agreed to have Beaverton Nissan pay the original lease deficiency of 3000.
**** ********* the general Sales manager will be calling him today to set up a time for Mr. ***** to come to the dealership to facilitate this, at that time we will consider this resolved.
Thank you,
***** Giddings
Customer Answer
Date: 11/25/2024
Complaint: 22503314
I am rejecting this response because: I just checked the **** finance website and it still shows the full amount owed. I did not get a call from Taji yet. I got a call from *****, which I really appreciate, but the matter is not yet resolved. I'm happy to accept the response, once I can log into the **** website and not see an amount owed.
Sincerely,
****** *****Customer Answer
Date: 12/06/2024
My Nissan Finance account still says I owe the same amount. I have not gotten a call from anyone at Beaverton Nissan about coming down there and signing anything. While I appreciate the resolution offered by *****, I don't want to consider this issue resolved until that account is paid.Business Response
Date: 01/08/2025
We have come to an agreement with Mr. ****** this is issue has been resolved.
Thank you,
***** Giddings
Initial Complaint
Date:06/28/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Turned in Nissan Leaf lease one month early and re-leased a new Leaf. Finance and Sales at Nissan Beaverton kept telling me they'd eliminate the last payment and never did. It's been almost a year at this point and Nissan ********************* has sent this last payment to a bill collector. Nissan Beaverton not handling my issue. My online account showing two leases as well as text conversation with Nissan Sales attached.Business Response
Date: 06/29/2024
BBB,
I just heard of this issue yesterday and called ********** right away, I spoke to him great detail and told him it was 11 months ago that he purchased this car and his 1 remaining payment of $298,60 on his old lease was not set up anywhere to be paid, there were no promises in writing and he has nothing in writing from a management staff person. Although he had been in communication with the sales person it was not brought to the attention of management to be addresses.
I told him due to the age that I would get him a check and I have asked my office to send a check for $298.60 to him, he was happy with that outcome.
***************************
General Sales Manager
Beaverton Nissan
Customer Answer
Date: 06/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, provided that Nissan Beaverton does indeed mail me a check so I can make the final payment.One thing I would like to say is that the sales representative did indeed bring this up with Finance on multiple occasions, and in fact the first time I witnessed a discussion between the three of us, to the effect of "don't worry about it. We do this all the time." from whoever was in Finance at the time. I understand and appreciate the position the current/new manager is in, but I think fault lies in the process Finance runs to put people into new vehicles. This should be an automatic, not something they blame on the sales person, who I know has tried on multiple occasions since August to help me out.
Sincerely,
*********************Initial Complaint
Date:05/12/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/3/24 I took my 2018 Nissan Titan to Beaverton Nissan for a check engine light! 5/6/24 I called to get an update on my Titan, I am been told the check engine light is because of the EXHAUST MANIFOLD/ Catalytic converter and that it was going to be cover by the manufacturer warranty of Nissan. I also ask for an oil change and tire rotation. 5/10/24 I get another call saying that after they fixed what was wrong with it every light on the dashboard came on and that after they rediagnosed they told me the harness of the engine was bad that they try to have the manufacture warranty cover it but that it was denied because they found water in the harness...The person that called me accused me or someone to have put it through water, which is a lie. I take care of my truck and service it only with Nissan dealerships specially Nissan of ******** they have most of my records the last time I took it there was 3 months ago but because Beaverton Nissan is closer to my house I decided to take there. don't know if the mechanic that was working on my truck spilled water on the engine because when I took my truck there was for a check engine light only. Not because of all the lights, obviously it happen in there possession... in order for them to turn all the lights off they want to charge me $9,600 dollars...That is not fair maybe because I am Hispanic they want to take advantage of me, they said they were to call me back on 5/10/2024 to let me know if my truck is drivable and never gat a phone call back.Business Response
Date: 05/31/2024
Customer stated he closed out this ******************** action. He said that we satisfied his experience.Initial Complaint
Date:11/14/2022
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Transaction: 08/23/2022 I was rushed into signing the contract without carefully reading it by *************************, the Finance Manager, who claimed to be trustworthy. I could not take the car as yet because the car was filthy inside out. ********************* the salesman said he was going to clean it up for me and come back the next day, but to leave a $1000 deposit to hold the car.That night I read the fine print and noticed that there were $6000 (minus the cost of $$361.50 for License and registration fees) worth of undisclosed items on the contract. It raised the price from $23,994 as promised by the salesman to $30,209.09. I called the office to complain," to rewrite the contract and remove the "undisclosed charges". ******************* was the designated contact for complaints after the sale contract as stated on the conract itself. ******************* then noted that his name should not be on the contract and the person to talk to would be ********************* the General Manager. He also noted that ********************* would be gone for the week and to come back on Monday the 29th. I came back on Monday August 29. Beaverton Nissan assigned ***** a Sales Manager to handle my account. I told ***** to take the car back or fix the contract. ***** then said said that the contract was already sent to ***********************, the Lender. He also noted that he would remove the undisclosed unwanted options and credit that to Point West. Returning the car to Beaverton Nissan was not possible. A week later with no word, I went back to **** Nissan to return the car He then said that he would buy back the car from *************. After waiting for 6 hours at **** Nissan, ***** tells me that he could buy the car back for $30,000 from Point West but my $1000 down payment would be a charge as a handling fee. ***** could not agree to my $1000 refund.Oct 28 - ************* informs me that **** Nissan had sent them $4331 as a credit to my loan.Customer Answer
Date: 12/13/2022
12/09/2022
Dear BBB,
I'm happy tolet BBB know that both of my complaints has been resolved.
Just want BBB to know that I exhausted all my effort in resolving the issue with the Merchants.
In desperation to resolve the 3 month old disputes, my last resort was to file a complaint with with BBB. I did not expect my disputes to be resolved. Lo and Behold both my disputes got resolved by BBB stepping in to help the consumer, Me! Both my complaints were resolved in 15 days.
Just in time for Christmas 2022. Best present I got thru BBB.
Complaint # ******** and # (Sorry, I don't have the complaint # in my file)
Merry Christmas 2022 to you all BBB
Sincerely,
***********************Initial Complaint
Date:10/13/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a new *** transmission from Beaverton Nissan. When the car was returned the car was vibrating, shuttering, and struggling to get past 3rd gear or any transition. We returned it back to them and they said there is nothing wrong with the transmission. You could barely notice my car was on before, when it needed the transmission, so for it be be so audibly and physically noticeable that its vibrating....there has to be something wrong with the transmission. They are now trying to force us to come get the vehicle, this would terminate my warranty protection while my BRAND NEW transmission is on its way out. The *** transmission has many class action suits with just the problems I mentioned just this year, over 277 million. This is a known issue while they try to claim no fault. I want Nissan to make my car right again or give me a new car. My car was paid off and in amazing condition. Now im in fear it will breakdown or offput a client, when my car was silent and running well originally.Business Response
Date: 09/11/2024
Thank you for your patience with this. I was able to get a login and investigate this complaint.
I am on site at Beaverton Nissan today, and have searched all our customer base,in parts, service and sales and cannot find this customer. I have discussed it with our service manager ***********************, who is the service manager currently and was in 2022, when the complaint was filed.
At this point, we would need more information like a VIN# or possibly the car was serviced in another persons name.
Customer service is very important to us, we need to get this resolved as soon as possible.*************************** **************************
Compliance Manager Beaverton Nissan ************
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