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Business Profile

Computer Hardware

Vala Supply LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have product they refuse to send after it was purchased. They dont respond to emails or discord server chats.

  • Initial Complaint

    Date:02/19/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for keyboard caps and a keyboard mat from Vala Supply (order #*****) on 9/18/22. The order was considered a group buy order and at the time when I placed the order, the description said the expected ship date was some time in early Q1 of 2023 after group buy was fulfilled. Since 2023, the shipping date kept getting delayed up until recently, where the updated ship date was October 2024. There have been no updates or communication from the business since when I emailed them. The most recent emails I sent were dated 2/2/25 and 2/6/25 with no response.I am no longer interested in the items and would like to get a refund back in the about of $68.22 that was charged to my credit card.

Vala Supply LLC is NOT a BBB Accredited Business.

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