Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 28, 2025, I placed an order for a Men's Newly Upgraded Shapewear, Improve XL shirt. I paid $35.94 with shipping and Handling Expressed Shipping. The money was deducted from my account, but I have never received a shirt, nor has this company responded to any of my emails to their customer service email. This is a scram company.

• Initial Complaint

  Date:03/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 1 piece of clothing. It was a red girdle. I I have not received the item in three weeks and you cant get the company customer service by phone they only take emails however they dont respond. All Im asking for is the product and a refund on the express delivery fee that I paid or I would like a complete refund. this is not an upstanding business

  Business Response

  Date: 03/27/2024

  Dear **************;

  I'm sorry for the trouble ,According to your name, your order number is that you purchased a black shapewear on March 13, 2024
  The value is ***** including shipping 5.95, right
  

  I am writing to sincerely apologize for any inconvenience or dissatisfaction you may have experienced with your recent purchase from our store. Your satisfaction is our top priority, and we are truly sorry that your experience did not meet your expectations.
  To make things right, we would like to offer you 3 options for resolution:

  A We can send you a replacement product at no additional cost to you.

  B We are willing to provide you with a refund equivalent to 30% of the purchase amount.

  C If you prefer a full refund, you can return the product to the address provided, and we will process a full refund for you upon receipt.

  Please let us know which option you would prefer, and we will swiftly act to resolve this matter to your satisfaction. Your feedback is invaluable to us as we strive to improve our services and products.
  Once again, we apologize for any inconvenience caused, and we appreciate your understanding and continued support. If you have any further questions or concerns, please do not hesitate to contact us.
  Thank you for giving us the opportunity to make this right. We look forward to serving you better in the future. ??

  Sincerely,

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order#******; Order date 10/21/2023 for $59.93 posted at USBank on 10/23 as Cozybreezy Httpscozybree Or; Purchase Manually Entered.I noticed negative online comments about the company and product, and requested a cancellation and refund using customer service (Zendesk )10/25. Many email exchanges with Zendesk. My request was constantly denied using patched together canned responses, except for two from someone identified as *****. Refer to the quote below excerpted as an example from *****. Zendesk is email only: 1838, 1839, 1851,1852, 1855, 1858, 1859 are some of their tracking numbers. I disputed the transaction with US Bank #C23****006996 on 10/25, and informed ******* of the dispute. Later, same day 10/25, I received an email with tracking #3A5V648266584 carrier *** Express. Tracking information using that number (m.17track.net) shows three entries all on 10/26.This is a excerpt from one of the emails."Order # *****cannot be canceled, please understand! The goods are already packed and ready for dispatch. You can return the goods after receiving them. If you refuse to sign for the goods, we cannot confirm where the package is going and cannot give you a refund.Hints:We only accept cancellations within 60 minutes of placing the order.I would be happy to help you further. We look forward to your next visit to cozybreezy.com."My response to CozyBreezy was to unpack the goods and issue a refund. I have saved most of the emails but do not know how to attach them to this correspondence.No cancellation policy was indicated in the order process. This is a horrible business, and others should be warned. Amazon carries the products and all the ratings are low. Recently ads have been showing up on ****** and that's what caught my eye to purchase the product.

  Business Response

  Date: 11/29/2023

  Dear ******************************** and BBB company,

       First of all, I am very sorry and sorry for the trouble caused to this customer.
        It also spells trouble for BBB I would like to say that our company is very shocked and saddened by Ms. ********* accusation and slander. First of all, we would like to express our sincere apology to the customer lady. I think our customer service may have caused some misunderstanding to the customer before, I talked to our customer service staff and checked their emails
        First of all, At first, customer service informed you that you can't cancel your order after 60 minutes, We have been threatening our customer service to complain about our company on many websites, but at that time, the customer service had already checked and sent out the package, and could not intercept the parcel.  really sorry, and we have a clear cancellation policy at the bottom of our website, which only supports cancellations within 60 minutes.

      Our customer service made it clear to the woman  Then the lady was angry and furious , and began to abuse and slander our customer service ***** and even our company for five or six emails. I think our customer service should be very sad,  and would not listen to her no matter how ***** explained it,
        After receiving the goods, In the latest email, customer service ***** also informed the customer that according to the company's regulations ,our customer service made it clear say twice that 1, we can give you a full refund for the items you return to us, 2. According to the company's regulations, we can only refund 20% of the purchase price.
        However, as a company, I really do not want to see such complaints from any consumer, but there are rules in every industry. As compensation, our company can only give this woman  30% compensation, or two new products can be selected and shipped as compensation. I wonder if you are satisfied with this proposal
        Finally, I would like to sincerely apologize to this woman and BBB company for the trouble brought to you. I hope everyone has a clear vision

         P.S I have attached some screenshots of our conversations to prove it

         Yours sincerely 

         **********;

  Customer Answer

  Date: 12/06/2023

  
  

  >>>> I attempted to cancel the order.

  
  

  CozyBrezzy EMAIL RESPONSE:

  
  

  "Order # ***** cannot be canceled, please understand! The goods are already packed and ready for dispatch. You can return the goods after receiving them. If you refuse to sign for the goods, we cannot confirm where the package is going and cannot give you a refund."

  
  

  "Hints: We only accept cancellations within 60 minutes of placing the order."

  
  

  "I would be happy to help you further."

  
  

  >>>> I said I want to return the order. 

  
  

  CozyBreezy EMAIL RESPONSE:

  
  

  "If you want to return the item, it may cost you a significant amount of money and effort due to expensive shipping fees and the cumbersome mailing process.

  
  

  "... our product supplier is located in Asia, so the product would need to be returned to Asia. Please understand that according to our return policy, we are unable to cover the shipping costs."

   

  "If you want to return the item, it may cost you a significant amount of money and effort due to expensive shipping fees and the cumbersome mailing process. 

  To simplify the return process and save your time and money, and we apologize that our products did not meet your expectations,we offer an alternative solution. 

   

  A:You send the products back to Asia and we will give you a full refund

  
  

  B: We will refund you 20% of the purchase price , and you can keep the items you have already received."

  
  

  "IS this offer okay with You?"

  
  

  "I've tried my best to get back to the company and get you the maximum refund, but the boss only agreed to 20%, so I'm sorry I couldn't do anything about it."

  
  

  >>>> I continued to ask for the return mailing address. I asked why the return must be shipped to *****, since CozyBrezzy is associated with the following 2 addresses in *******.

  
  

  *****************

  **************************************

  *********** ** 

  
  

  Ms. *****, Founder

  *************************************************

  ********* ** 97008

  
  

  CozyBrezzy EMAIL RESPONSE:

  
  

  "Check your logistics tracking URL and you can see that you are shipping from Asia.

  So it has to be sent back to Asia for us to receive it.

  As for the address on the courier's manifest, it's because our courier is forwarded to the **** and then forwarded again

  In fact, it's invalid, no one receives it, we can't receive it if you send it back to that address."

  
  

  >>>> After repeated requests, I finally received the ***** address.

  
  

  CozyBrezzy EMAIL RESPONSE:

  
  

  "Name: ***************

  Address EnjoyadMedia, Building *********************************************************************

  Country: *******, *******, *****

  Zip code: 610207

  Phone: *************"

  
  

  "Important Notice

  1. Please pack the goods properly (we only accept complete goods).

  2. Please pay the shipping fee in advance, we do not accept cash on delivery.

  3. Please indicate your name and order number on the product package.

  4. Please give us the tracking number after arranging the return (very important !!!!!) You can contact our customer service by email

  5. Please understand that if the goods are detained by customs when returned, we are not responsible and cannot offer a refund.

   

  Upon receipt of the returned item, we will issue a full refund within 3-5 business days (not including the paid shipping fee of $5.95, only the amount of the item).

  We are very sorry that our product did not meet your expectations, and in order to save you time and money, We offer the following proposal,"

  
  

  >>>> I took the address to both *** and **** to find out the approximate cost of the return if the weight was 8 ounces. The cost at *** was $300. The cost at **** would be $30.