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Business Profile

Furniture Stores

Hollywood Rooms Furniture & Accessories

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a sectional from Hollywood Furniture on September *******. On January 15th 2025 I emailed letting them know that our sectional stitches were undoing. I had to contact them by phone because I did not hear back. ***** told me to email him pictures of were the stitches are undoing. So I did that same day on February 1st, 2025. I emailed on February 15th to see whats going on since I did not hear from him. He replied February 21st, 2025 saying home elegance will work in house to figure it out. I emailed again on March 29th since I did not have any update. Since today April 2nd, 2025 I have not had any reply.

    Business Response

    Date: 04/09/2025

    We were notified mid January about this customer's sectional having issues with the stitching. She called and notified us that we may have missed the email in the following week or so. We are a furniture store that sells products that we do not produce ourselves. The item in question is under a factory warranty which must be granted by the dealer (Homelegance). 

    February 1st, 2025 we e-mailed the manufacturer (Homelegance - See pictures) for a warranty claim. Homelegance requested we get repair quotes to determine if they should repair or replace the piece. We requested repair quotes at that time.

    The repair company did not respond until February 20th (see pictures). We sent this to Homelegance and Homelegance responded that they would work in-house and let the repair company know on February 21st (see pictures)

    We were under the impression this had been handled at that point. It wasn't until the customer contacted us early April for contact info for Homelegance that we had realized this wasnt resolved. We immediately re-submitted everything to the factory. The factory decided to issue replacement parts for the customer on April 9th (See pictures)

    We have done all we can to facilitate this warranty claim. We were doing our due diligence to the best of our ability, and we feel for the customers issues with their ********************. Hopefully the replacement sectional resolves this

Hollywood Rooms Furniture & Accessories is NOT a BBB Accredited Business.

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