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Business Profile

Hearing Assistive Devices

Miracle-Ear Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased hearing aids on 09.03.2024, from Miracle-Ear in ****************, with a maximum return date of 10.03.2024. On the afternoon, 09.30.24 I made an appointment for 10.03.24 for the purpose of returning the hearing aids. The morning of 10.03.24 *** *******, the point of contact, made an adjustment to the aids and I agreed to try them. At 4:18 on 10.03.24 I called to return the aids only to discover that *** decided to return home early, and was not available that afternoon to accept my return. The ******************* refuses to honor my attempt to rescind this agreement within the posted days and hours.

    Business Response

    Date: 02/14/2025

    Thank you for your feedback regarding your hearing aids. We understand your concern about returning the devices, but as outlined in our return policy, the return window has unfortunately passed.


    Its important to note that hearing healthcare is not a one-time fix but an ongoing treatment. Like any medical therapy, hearing aids require time for the brain's auditory cortex to adapt and 'relearn' how to hear. This process can take months, not just days, as hearing aids act as a 'tool' to assist with this adjustment. Many studies from ************************* highlights that, on average, it can take several months for the auditory system to adapt to new sound input, and benefits are often seen gradually over time.


    We also noted the patient's past experiences with hearing aids, where they mentioned persistent issues with other providers and then ended up returning devices. This can sometimes occur due to improper fitting or insufficient time for the brain to adjust. We would be happy to offer ongoing support to help you optimize your hearing aid experience.


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