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Business Profile

Home Health Care

Touchmark Living Centers Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Health Care.

Complaints

This profile includes complaints for Touchmark Living Centers Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Touchmark Living Centers Inc has 2 locations, listed below.

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    • Touchmark Living Centers Inc

      5150 SW Griffith Dr Ste 121 Beaverton, OR 97005-2935

    • Touchmark Living Centers Inc

      5150 SW Griffith Dr Touchmark Central Office Beaverton, OR 97005-2935

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/27/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 29, 2023 I signed a waitlist form for a home (requesting 1800 sq ft or more), paid $3,000 deposit to Touchmark to be on the wait list. I explained to the salesperson that I had also signed waitlist forms at ********* and ********. The form at Touchmark included the word non-refundable but it was explained I needed to be serious and take a home if they had one, it was meant to show that I was serious about considering Touchmark. (My parents lived in a Touchmark for over 15 years and I had a positive view of this company so would have moved there. ) I sold my house the day I was ready in November and there had been no home at Touchmark, but Rockwood had a home available and I bought it and moved in Feb 12. I received my deposit back from ********* in 2 days. I made 3 trips to Touchmark, being assured that it would be worked out. After 3 more contacts I was informed by ******** that my deposit was non-refundable. I wrote the *** in ********* to ask about this practice and did not receive an answer. I have never known of a deposit not being returned if the product wasnt delivered (whether the sales agreement said refundable or non-refundable) and wonder how many senior citizens have been taken advantage of. With over 100 on the waitlist that is a lot of money kept by Touchmark some of the people undoubtably died or had to make another decision, like me, and maybe Touchmark kept their money too. I made a mistake by not scratching out the word non-refundable and realize that. Although by words and actions I was assured that Touchmark is reasonable about this policy, legally I made a mistake by even considering them. I do strongly believe I should receive a refund because Touchmark could not in the timeframe I TOLD them deliver on their end of the contract. At the very least, a company that treats people this way should NOT be rated A+. Thank you. Have a nice day.

      Business Response

      Date: 05/16/2024

      Please see attached

       

      Customer Answer

      Date: 05/18/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    Touchmark Living Centers Inc is NOT a BBB Accredited Business.

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