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Business Profile

Loan Servicing

Zippy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Servicing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have provided the compny zippy with all the requarements and papper work that was needed and its been 2 weeks so in augest of 24 we contacted stonecrest 2 in *************** indana And they we heard nothing

    Business Response

    Date: 09/05/2024

    Good afternoon ****************,

    We have reviewed our records and have been unable to locate an application for a *********************** that matches the address, phone number, and email address you provided. If you have a loan number that you could provide us to help identify your application, we would be more than happy to assist you.

    Sincerely,

    ************************* / Compliance Officer

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was not disclosed at the time of my mortgage loan that Zippy does not report to credit bureaus. This loan does not help me build credit as it should for a mortgage. I was misrepresented.

    Business Response

    Date: 08/09/2024

    Thank you for reaching out to Zippy about your concerns pertaining to credit reporting. We sincerely regret any confusion that *** have arisen concerning Zippys credit reporting practices.

    We understand the importance of credit reporting and want to assure you that we are actively working towards furnishing data to one or more credit bureaus. While I am unable to provide you with a precise timeframe, I am able to tell you that we anticipate credit reporting to begin sometime in 2025.

    Thank you for taking the time to voice your concerns as this provides valuable information for Zippy to continue to grow. Should you have any questions, please feel free to contact me at ************ or by email at ***********************************.

    Sincerely,

    *************************, Compliance Officer

    Customer Answer

    Date: 08/09/2024

     
    Complaint: 22102951

    I am rejecting this response because the severe neglect on your part of disclosing and the possibility of reporting in 2025 without any way of back reporting should have been specified during the application process. Your neglect and false promises are rejected. I spoke to the office and was told differently. 

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/06/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a home loan from Zippy in late July/ early August. Per the attached email, my application was completed as of 8/21/23, but I've not heard anything else from them. I've attempted to reach ****** numerous times, with no response aside from an automated response when I text her. This company has all of my personal info, as well a my mother who is a co-applicant, but has failed to provide any followup. Even a denial would be fine at this point, but to hear nothing in over 2 months is concerning and unprofessional.

    Business Response

    Date: 11/20/2023

    Good afternoon,

    Please find attached a copy of Zippy's response.

    Thank you,

    *************************

Zippy is NOT a BBB Accredited Business.

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