We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Major Appliance Services

A & P Appliance Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We called A&P to come out to fix our dishwasher. The technician came out and we described the problem to him. He turned on our dishwasher and it was working. No diagnostic was run, he didn't really even look at the machine. Then told us that is was working now but it was going to stop working again because the pump is out. Then flashed a photo on his phone with an amount of $580. He said, "see, not worth fixing, just buy a new one, ***** would be the best." Then asked how do you want to pay, check or card? I reluctantly gave him my card, shocked I was expected to pay for that. I gave him my card and then he told me to sign his phone. I have no idea what I even signed. Then he walked out. I called and left a message and A&P and told them I was unhappy with the technicians lack of service and that we didn't get the option to have the work done. Waiting for them to call back, I looked up the part on an appliance part site and found it for $179 so when they called me back I asked why it was $580 to fix it. The person said that the price was not $580. It would be $249 for the parts and $120 for the labor. When I asked about the money I already paid, I was told that it does not go to the fix. It was just for the guy to come to the house. I feel so cheated and stollen from. I was not aware that the $110 would not go to the repair and had every intention of doing the repair. I want the dishwasher I have, not a new one. Now I feel like I cannot trust this company, so I cannot give them any more of our money to fix anything. I want the money they took from me. They did not provide any service. No diagnostic was run, nothing was attempted at all. People should not be forced to pay for services they do not receive or sign documents they don't get a copy of ahead of time.

    Business Response

    Date: 08/01/2024

    Hello,
    The customer was confused with the diagnosis and, after clarification, requested that a new technician have a follow-up appointment to repair the dishwasher. The appointment was booked, and the new technician arrived with the failed part that the customer assumed was diagnosed too quickly. However, the customer did not inform us that they wanted the appointment canceled. The trip charge, which was paid, is covered for 90 days. I followed up with a call to see if they still wanted the repair and there was no response.
    A refund check for half of the trip charge ($55) was written and sent on 8/1.
    Thank you,
    *********************
    ***************************************
    A&P Appliance Parts and ServiceA&P Appliance Parts and Service 

A & P Appliance Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.