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Business Profile

Massage Therapist

Hand & Stone Massage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Massage Therapist.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Cheyanne G

    Date: 12/27/2023

    0/5 Stars. I went in for a massage on November 22. Checked in and sat in the waiting area. I had to wait a few minutes past my scheduled time for my appointment but It wasnt a big deal. What was concerning (and also the first red flag) was the conversation going on at the front desk between what I assume was the manager and a customer who had purchased a buy-one-get-one free gift card offer. The argument lasted the duration of my waiting room time and I was thankful to be headed in to the quiet appointment. Massage was great. The therapist gets 5 stars, this business gets zero. Here is why:After my appointment I went to close out and the individual working the front desk asked if I was interested in their buy-one-get-one gift card offer. I declined. For the next week I received countless phone messages from the business asking me about my interest in the offer. The offer I declined. In their messages they went as far as to say they needed me to call back and update my card number so that they could charge me. I never called them back. After the next call I blocked their number. Fast forward to December when I am going over my bank statement. I see an unknown charge for $179 dollars to Hand and Stone. A CHARGE I NEVER AUTHORIZED IN ANY WAY. I never received notice of good or services purchased, no email, no receipt, nothing. This business was banking that I wouldnt review my statements and they could simply charge someone at will. This is illegal. I immediately went to the location and asked that the fraudulent charge be removed. After standing around at the desk while the nervous staff contacted the manager they refunded me. I asked them to show me that they had indeed deleted any and all card information they had for me on file as well as my profile. What makes me sick is that I know they have probably done this to many.

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