Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2017 elanta in on Feb 2nd because the paint was peeling in large chunks. I got my car back march 11th, over a month later. The dealership sent my car out to a third party bodyshop to do the repair. When I was told that it was ready on march 11th I drove with a friend almost 2 hours one way to get it. When we got there my assigned service person was not there and had not passed any information on the the staff that was there, no paperwork for my car could be found and no one was even sure if it was on the lot. Thankfully my keys were found and then my car. I was so exhausted from this ordeal and the month of terrible contact from the dealership, some times weeks of no updates, that I just drove it the 2 hours home. The next day I discovered all the damage that was done to my car. The paint job was not complete, there are gray primer sprays in several places, white paint on my black trim, deep scratches to my gear shift (zero idea how they managed to do that), the interior panels around my rear window were popped out with loose wires coming out that go to my rear defrost, and the rubber **** was never put back in my trunk and so there was standing water in my trunk for who knows how long. I contacted the dealership to let them know of the problem and they agreed to not make me pay the 20% for the paint job but have done nothing to compensate for the cost to fix their damage to my car. It has been weeks and they have not made this right.

  Business Response

  Date: 04/12/2023

  We apologize for a sub par third party repair. Our vendor did not repair the customers vehicle to our standards. We reached out and we are going to pick up her car and bring her a loaner. It will get fixed correctly and returned to her quickly. 

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19881518
  
  I am rejecting this response because: they did not contact me like they said they did in their response. Nothing about a loaner, or getting the repairs taken care of. Plus I will not trust them with my car. The only resolution I will except is for the repairs to be done by a shop of my choosing and beaverton Hyundai cover the cost of the damage done to my car.  
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/17/2023

  I am seeking reimbursement for the damages done to my car. I will not allow this dealership to work on my car, they have proven to be untrustworthy to the point of criminal.  I want to take my car to a body shop of my choosing, get the damages repaired and have beaverton Hyundai cover the cost of the damages they caused to my car.

  Business Response

  Date: 05/02/2023

  We offered to come get her car and finish the repair to her standards. She asked to give her two weeks. We will be calling her back tomorrow. ************************* (our corp fixed ops director) is handling the situation personally and she has his number. 

• Initial Complaint

  Date:01/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted into a car dealership to test drive a vehicle. The absolute pressure to buy the car started with 5 minutes of speaking to what I can assume was a junior sale person. The training, if any that was provided to the staff was deplorable. I felt that I was treated unfairly and unjustly when I mentioned that I had no intention on purchasing the vehicle that day. The unprofessional manner that sales persons communicated with each other in front of customers was insulting. I demand the following on the dealership's official letterhead:1) A written apology from the dealership's management staff for using predatory sale practices and intimidating minorities from test driving a vehicle. I should not have received any different level of service if I were to purchase a car that day vs. just test driving a vehicle. The lack of training and management lead to this deficiency in its sales staff's behavior. If sales staffs are not properly trained, they should not be able to interaction with customers. 2) A full description of the dealership's diversity and sale practice training. And a written statement on how it currently trains all their staff members on how to prevent discriminatory practices while interacting with a diverse customers base. What it plans in the future to insure these incidents do not occur in the future. 3) A full description of how sales staff are compensated and what potential conflicts a customer should be aware of when purpose a vehicle at this dealership. If sale personnel's job performance is directly tied to commissions, the buying public should be aware of that prior to engaging with the sales person. 4) A full rationale on why sale persons wish each other "good luck" in front of a customer prior to proceeding to engage with customers. Why engaging with customers is synonymous to fishing? What does luck have to do with meeting customer asks?5A) Acknowledgement that they have removed its false advertising on their website regarding "Certified Stress Free Dealership" since this is a misrepresentation of the true sales practices at the dealership. The superlatives in this statement misguides the general public into a predatory sale environment. This should be removed. 5B) Acknowledgement that they have removed "Why Shop With US?" False and misleading statements such as "Are you on a tight schedule? We can even offer to bring a car for you to test drive wherever you are. That means you can try out your next Hyundai Elantra, Tucson, Kona, Palisade, or Sonata before buying, right from the comfort of your home, outside your office, or wherever your schedule places you." This should be removed because I was intimidated from test driving a vehicle. 6) For the general public's safety, I demand remediation of all items above with 30 days of my inquiry. Thank you.

  Business Response

  Date: 01/31/2023

  **************, 

   

  I am very sorry to hear about the events that transpired here at my dealership. I have been here with Beaverton ********** since **** and take this very serious. We pride ourselves in all we do, my mission is to build our customer base through top tier customer service and offering a top tier experience. We have several things in the works to better our customer experience, I would love to take some time to discuss this with you. In fact I would also like to hear directly from you about the events that transpired so you can help me stop this from happening again. Would you be willing to meet with me and discuss this? Please reach out with a day and time that would work best for you. My direct email is ************************************* and my direct line is ************.

   

  **************************;

  General Manager

  Beaverton Hyundai

  Customer Answer

  Date: 01/31/2023

   
  Complaint: 18947155
  
  I am rejecting this response because:  It was not responsive to my request.  In writing I want each one of my greviences to be responded in its entirety.    Nothing less than a response on Beaverton Hyundai letterhead signed by their head manager will be accepted.   Thank you.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/03/2023

  I have reviewed the rejection of my offer to resolve the problem. 

• Initial Complaint

  Date:12/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 12, 2022, I spoke on the phone with the service department to schedule routine maintenance for my vehicle. On December 20, 2022, I brought my 2016 Hyundai Sonata Hybrid in for maintenance / oil change service. Since that day I have called the business 12 times and they have failed to respond to my inquiry at all. They will not tell me where my car is or when I may pick it up. Every time I call to speak with someone at the service center, the phone line disconnects. No one will return my calls.

  Business Response

  Date: 12/31/2022

  Sorry to hear this! I will have our Service Director reach out to you asap. You will receive a call Monday morning and we will sort this out.

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leased a Kona model car. Was pressured into purchasing an extended warranty that would only begin after the lease period ended and if I chose to return at the end of the lease period I would be refunded for this warranty. It was made clear this was the only time I could purchase the extended warranty and it would not be offered at the lease end. I did not keep the vehicle and returned to the dealership. I received confirmation of its return. I have emailed the finance manager about this refund and have received no response. My health is declining due to covid and now I have heart failure. I need that money to pay my rent and bills. I paid an additional $50 a month for 38 months. For nothing. For a warranty that would start after the lease period. So I paid for nothing. I respectfully demand that Beaverton Hyundai, representing Hyundai ***, honor their word and refund this money. immediately.

  Business Response

  Date: 09/06/2022

  This is the first time I have heard about this. I am sorry to hear about this issue. I have no problem cancelling your extended warranty. I handed the forms to my finance team and my office manager will cut you a refund check for the entire warranty amount. Finance should be calling you to get the signatures needed. We will process the check quickly for you. 

  Customer Answer

  Date: 09/21/2022

  Hi ******,
  
  I have had three family members die in the past month, so I haven't been checking my email as regularly as normal. 
  
  There has been no resolution whatsoever. No money has been refunded.  
  
  I received a call on I believe 9/6 from Beaverton Hyundai and was told to come and sign a paper to cancel the warranty. So I went that night and met with the finance manager and signed the paperwork as requested. I was not refunded any money and to date have not received my money back. The ** told the * *  * that he would have "the office manager cut her a check" - but that has not happened.
  
  Now I am getting the run around when I call dealership - put on hold for extended wait times, told that someone would call me back and its been since Friday and no returned call. I called today and was told they went home early (all the managers). I returned the lease vehicle almost 6 months ago. They have had plenty of time to refund my money and should have provided a check for $2100 (42 months @ $50) when I signed the paperwork. At this point it is blatant theft. I am disgusted with their dishonesty and greed. 
  
  I appreciate the assistance the BBB is providing, 
  
  ***********************
  

  
  

  Business Response

  Date: 09/26/2022

  I am sorry that my finance team did not explain things correctly. Typically when a warranty is purchased we only refund the pro-rated amount but given your situation we agreed to a 100% refund on the purchase price of the warranty. When we cancel a warranty we must send the signed cancellation form to the warranty company (not us) and they refund us and we turn and give the money straight to you. This process takes some time. Because you are in a rush I did authorize my office manager to go ahead and cut a check even though we have not been refunded yet to you in trust that we will get paid. This is in no way theft and we are going above and beyond to take care of you. We are at risk paying you back before the funds are in our account because technically a customer may have already cancelled the warranty and we would not ever see the funds. This does happen at times for many different reasons. In your case we have still not received the refund from the warranty company... However your check from us was sent out on Friday the 23rd. You probably already have it or will have it today. 

  Customer Answer

  Date: 09/28/2022

  In response to the message about the warranty being refunded, I have still not received the check. I don't believe that anything was mailed out.  It wouldn't take four days to mail a check I the same zip code. 
  
  This warranty was to begin if I kept the vehicle after the lease, which I did not. I returned the car 6 months ago. I should have been refunded long ago. 
  

  
  

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in a car to this dealer over 2 years ago. I was not advised to keep my plates or have them transferred to the new vehicle. The dealer sold the car at auction, and did not file anything with DMV. The auction sold the car to an individual (unknown to me). The individual has never registered the vehicle and has gotten multiple speeding tickets and has had at least two accidents. Each time I am notified as the 'owner.' I filed the sale with DMV, but since he never registered it, I show as the last known owner. The dealer should have filed the ownership change with DMV; it's unreasonable that they can bypass this and also that the auction can bypass this step. While they may be within their legal rights, they are not within their ethical rights. The transaction for the dealer to transfer the plates to the new car is simple and $6. I have asked repeatedly for assistance as this nightmare will not end. They have been responsive and have tried to help, but this could have been prevented. Additionally, information should have been filed with DMV by either this dealership or the auction. Please never ever leave your plates on any car you sell or trade. I have no visibility to who the auction or the end purchaser are, so I can only try to get the story out there to prevent this happening to someone else.I have had to dispute two speeding tickets and have had two insurance companies come after me for accidents the new purchaser has had. While the dealer has tried to be helpful, the issue continues 2 plus years later. The dealer should resolve the missing ownership transfer with DMV.

  Business Response

  Date: 08/12/2022

  We have reached to the *** and done everything we can on our end. We involved the manager from the *** and they have concluded that we did everything we were supposed to do. Unfortunately the end buyer has not done what they were supposed to have done. We have placed a flag on the vehicle record stating the person driving it has not registered it and that *********************************** is NOT the owner. We have helped resolve the multiple issues that have come up to the best of our ability. The *** claims that this happens a lot. 

  Customer Answer

  Date: 08/12/2022

   
  Complaint: 17634664
  
  I am rejecting this response because: It is not factually correct.

  
  I filed a complaint with the *** Dealer Investigations Unit.  They found the dealer had not filed the purchase of the vehicle to their dealer inventory with ***, missing an important step in the process and not updating the *** record.  The business, I was told, has since filed this at the request of the ***, but not until such time as the investigator requested it (which was in the past couple of weeks).

  
  I have asked many times over the past 2 + years for the dealership to confirm that they have filed everything on their side.  I was told at one point that because the vehicle went to auction, they did not have a filing requirement.  I have since learned they did have a *** filing requirement, as I sold the vehicle to Beaverton Hyundai and transferred ownership to them.  What they did after this doesn't matter, as that transfer of ownership was missing in the *** record.

   

  So, yes, the end buyer has failed to register the vehicle but this is only one of three missed steps in the process.  Beaverton Hyundai did not file the purchase, nor did the dealer they sold the vehicle to at auction, and then on top of that the end buyer did not register the vehicle.  So multiple errors were made in the process.

   

  If the business will factually update their response with these details, I will accept it.

  
  
  Sincerely,
  
  ***********************************