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Business Profile

Online Retailer

Finamill Co

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 12/15/2023 Purchase Price: $77.00 Refund Policy Reads as follows:Returns:??Our satisfaction guaranteed policy lasts 30 days. If 30 days have elapsed since your purchase, unfortunately we cant offer you a refund or exchange, except for reasons of defective workmanship....... Refunds (if applicable):??Once your return is received and inspected, we will send an email notice if the return is rejected, and the reason. We will offer to return the item back to you at our expense. If the return is approved upon inspection of the returned unit, we will refund or exchange it at our expense, including first class **** shipping.The nature of the Dispute: The business shall pay for shipping of my return and provide full refund of my purchase as this return is covered in their 30 day satisfaction guaranteed refund policy The business shall clarify the return/refund policy and clearly state that free shipping for return or refund is offered only if the product is defective or by mistake on the business' end.The business did not try to resolve the problem and rejected my request for free shipping of the return.Order Number: ***** RMA# #*****-RL1

Finamill Co is NOT a BBB Accredited Business.

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