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Business Profile

Parking Facilities

Parking BOXX

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our business installed a ParkingBoxx parking gate in our parking lot in September of 2019 for $42,507.50. We were notified in January of 2024 that our 4 year old system would be obsolete in January of 2025 and we would have to re-purchase an entirely new system. Without purchasing a new system, we also lost support services. Of course our parking gate stopped working in January 2025, so we asked for a quote on the new system. The quote for the new system was $23,055.00. We felt the quote was high, considering we had just paid $42,507.50 five years ago for a brand new system, and asked the sales *** to send the proposal back to the proposal team to see if the proposal could be reduced any further. The sales *** agreed to do this on 2/26/25. We have heard nothing from her since 2/26/25. She won't return my emails, phone calls, and won't attend the zoom meetings I schedule. No one answers the phone at ParkingBoxx, you can only leave messages. My small business is now left with a parking gate that doesn't work and a company who is refusing to help us. We paid a substantial sum of money to purchase the original parking gate in 2019. We thought it would be a one-time purchase or at the very least, it would last ***** years, not 5 years. We feel mislead by ParkingBoxx and are very frustrated with their refusal to bargain with us or even respond to us so that we can determine what our next plan of action is. Our business was also charged annual fees at the beginning of 2025. I have ***eatedly emailed the billing team at ParkingBoxx to ask why I'm paying these fees since I'm not receiving support and they also won't respond to me.

    Customer Answer

    Date: 07/14/2025
    Hello ******,

     

    I wanted to make you aware that my complaint ID ******** has been resolved by the company Parking BOXX. They did not respond as a result of the BBB intervention, but they have addressed my concerns. Please close the complaint as resolved.

     

    Thank you,

    ***** *******

      

Parking BOXX is NOT a BBB Accredited Business.

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