Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024, I contracted Book Writing Cube(BWC) to publish my novel FOLLOW YOUR FEELINGS. I signed a contract, paid $3,800 dollars and have emails and receipts verifying the transaction. On November 22, 2024, I received a email from my Project Manager (***** *******) claiming that she was no longer with ***. Other former staff members of *** informed me that there was a business disruption among the partners of *** causing staff members to be laid off. I contacted Book Writing Cube to ascertain the status of the business. I spoke to ***** ********. He assured me that Book Writing Cube was still in business and that he would assign an new Project Manager named ***** Rockford. I received a phone call from *****. He assured me that we would continue with the project uninterrupted. In January 2025, ***** asked if i would dispute my payment of $3,800 dollars with ********** and then redeposited those funds into a :new bank account. I said NO under the advisement of my lawyer. I then received a phone call from ***** **** (Manager of Finance) for ***. He claimed that I owned Book Writing cube $1,500 dollars and unless I paid it, all *** services would be suspended. I then provided documentation to *** that i was paid in full. I asked him to document his claim about the $1,500 I owed. He was unable to do it. .I spoke to him twice on the phone and received two very nasty (threatening ) emails from him. *** claims to be be A+ rated business with BBB but are F rated and are not accredited with BBB. Their website is closed down. I have found many posts claiming they are scammers. They are located at ********************************************************************************** Office: ************. *****:Rockford: ************. ***** **** (Finance Manager): ************. I will be happy to provide any documents you request. . . . . . .

• Initial Complaint

  Date:01/29/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2024 I paid The Book Writing Cube $3500 to illustrate my childrens book. Since November, after only a half dozen draft illustrations, they stopped sending me any further drawing for my okay.After repeated calls and emails, their representatives keep telling me that the illustrations are coming but they never came. I just want to end business relations with them and get back my 3500.

• Initial Complaint

  Date:11/22/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 6, 2023 I signed up with Book Writing Cube after vetting them through BBB. I submitted a payment of $3,099.00 to begin the process. I was assigned a project manager by the name of **** ***** and we began the process. There wasn't a time limit on how long I had to complete the completion of my book. On March 29, ***** I was informed of that it would be great for me to have a website developed by the company along with social media platforms, billboards in time square and other promoting tools. I agreed to their pricing of $7,500. I continue to submit work even up to November 5, 2024 which was received by **** *******, ****** supervisor. However, on November 16, **** ******* informed me via email that the company had been dissolved. I would like to know of the necessary steps that I need to take to recuperate my monies. I contacted my bank and I was informed that it is over the time allotted to make any claims. I have made several attempts to contact the company, to no avail. I was hoping that the BBB would help since I vetted the company through BBB who initial gave the company an A+ rating. Thank you

• Initial Complaint

  Date:11/19/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a service and signed a contract earlier this year. At the end of October 2024 all communication ceased. No phones are being answered, no chats are being responded to. They appear to have closed up completely, but they owe me the services I paid for.

  Customer Answer

  Date: 01/18/2025

  Business has gone out of business. Nothing resolved 

• Initial Complaint

  Date:05/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged Book Writing Cube on January 25, 2024, to provide professional editing services for a book I wrote. Specifically, they promised in writing to provide, among other elements of their service, 1) ********************************* 2) ************************** and 3) ******************************* I got none of that. I never received these services. When I engaged Book Writing Cube, I was told the service would be provided by mid-February. The project managers first communication after being assigned to my project was to say that the deadline was unrealistic and that it would take until February 29, 2024. In his communications, he reiterated several times that he would meet the February 29, 2024, due date. He missed that extended due date. On March 4, 2024, he communicated to me, I acknowledge your frustration.I began asking to talk with a supervisor before the February due date, and in March, I was finally given the contact information for *************************. I wrote him the attached March 21, 2024 letter. He never responded. I thought this was resolved until I received your communication on April 9, 2024. Book Writing Cube was incredible unprofessional and they never delivered the service they promised.

  Business Response

  Date: 06/04/2024

  Hello,

  The client has already filed for a dispute with their bank and we have submitted all the necessary details to the authorities, to which the client was not happy as we proved all the work that was done. The client reopened a case to review the dispute/chargeback again, to which we have resubmitted all the necessary details and documents. At this point, we clearly can see that the client is just trying to blackmail us using the prestigious name of BBB to pressurize us and this is clearly a shakedown that after receiving all the services the client wants a refund.

   

  The direct response to the client's message on BBB:

  Moreover, when you initially signed up with our company, we provided you with a tentative date for completion. However, after analyzing and fully understanding your project requirements, we explained everything to you and committed to a specific deadline of February 29th, 2024. Despite repeatedly asking about the deadline, we assured you to wait until the specified date. As promised, we delivered the final file and book cover to you within the agreed-upon deadline. We asked for your feedback on the file and offered to make any necessary changes before moving forward with the publishing process. However, instead of providing feedback, you accused us of not completing the editing, despite our records showing otherwise. When I attempted to reach out to you to discuss and resolve the issue, you did not respond and chose to file a dispute. We fulfilled all of our promises and were prepared to make further revisions, but you only demanded a refund after receiving the completed work.

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21676581
  
  I am rejecting this response because the service that was promised and which I paid for was not delivered by the February 29, 2024, due date the vendor firmly committed and recommitted to. Attached is my response to the information they provided to BBB. 
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 06/27/2024

  The issue is unresolved with the credit card company. I have provided documentation that the vendor did not deliver what was promised and so am expecting a favorable response. 

  Business Response

  Date: 07/11/2024

  Although we have responded before, but here is our response again. And, since the client has already lost the dispute filed with the bank.
  
  Response:

  When ********************* initially joined Book Writing Cube, ********************* was provided with a tentative completion date. After thoroughly analyzing ************************* project and understanding ************************* requirements, the team assigned a specific deadline of the end of February 2024. Upon receiving this timeline, ********************* repeatedly inquired about the completion date, to which the team consistently responded positively and accurately.
  The files, including the book cover, were delivered to ********************* on February 29th, 2024. However, ********************* did not review them promptly and subsequently lodged a dispute without first discussing the project with the team. The team requested that ********************* join a call to discuss any further changes needed in the editing, so they could address them accordingly. Despite their efforts to communicate, ********************* refused to engage in a discussion and ignored all calls and messages. Even though ********************* had signed a non-refundable contract, ********************* chose to file a dispute without any prior discussion.
  Ultimately, when the team provided all relevant details to the appropriate department, the resolution was in their favor because ********************* did not attempt to discuss or correct the issues. Throughout this process, the team adhered to their customer service ethics and offered to resolve the situation by working on the necessary edits. Manager ***** also responded to ********************* positively.
  Book Writing Cube prides itself on a high ratio of satisfied clients, which requires collaboration from both parties to complete a project successfully. The team made every effort to assist *********************, but ********************* chose not to engage in any discussion regarding the edited files shared with *********************.

  Customer Answer

  Date: 07/13/2024

   
  Complaint: 21676581
  
  I am rejecting this response because Book Writing Cube has lied to you in several ways in their response which I document in my reply attached. I began this dispute process thinking BWC were incompetent professionals. I now believe they have deceptive business practices and that the BBB should not support a company that is not honest with you.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date April 28 2023.time 10:37:44am. reciept number 1057-6973. This provided me nothing never used the services in any way. I emailed and called around 10 times to receive a full refund that I was told I would recieve if services were not rendered and they were not rendered or received. I was working with another company and when i discussed this woth ************ was told if i didnt use there company i would have a full refund. The other company finished my book and published it, when i called ***** she said no i can not have a refund, i was startled i have emailed for a refund spoke to the manager **** and tryed to ask for another top manager and they refuse. I replyed to them all i never used your services in any way. Please refund my $3500.00. Atvthis point i would not like to deal with there company to do anything with my books. And i would like a full refund of $3500. They have not tried to resolve, I have been sent to 4 different people , when I call they don't answer to me they have excuses that they are out or in meetings and they will call me and never do, then when they speak to me they say they are reviewing there is nothing to review I never used there services. There was no advertising done for me at all nothing and I do not want to use this company because they have lied to me and have treated me as a customer in a very poor way. Thank you for your help.

  Business Response

  Date: 12/12/2023

  She has already filled a dispute against the payment that she made for the services, after 6 months she, without discussing with ** went with another company (the same company she was asking for a refund from them as well). I would like to bring this to your notice that she was constantly asking for a refund from them as well, all attached evidence are enclosed with the attached document.

• Initial Complaint

  Date:10/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue involves the Book Writing Cube. All I want is the refund the *** committed to providing. I received an email stating the *** had committed to providing the refund and it would be processed on a specific date. 1. On 16 August 2023, signed contract for book publishing.2. On 17 Aug, the assigned project manager failed to show up at our first meeting; no notification.3. Spoke with *** (******) that day to terminate agreement.4. *** convinced me to try another project manager.5. She stated if things didn't work out she would provide full refund.6. After 5 weeks of little or no progress, I asked to cancel the contract and for a refund.7. When company first called me, he (******) stated entire process should not exceed 5 weeks.8. The project manager asked that I remove the negative rating on-line, or no refund will happen.9. Spoke with ***, told her blackmail is a Federal Crime. 10. She said that her person was wrong and that the refund would be issued on 4 Oct *****. *** advised that $500 would be taken from the $2500 refund for the minimal work done.12. This was not the commitment she gave me, but at this point I just wanted to be rid of them.13. After one week of no refund, called BWC Financial person to see status of refund.14. Finance (****) restated that I would not receive refund unless I removed negative rating.15. He further stated I was libeling the company.16. Told him everything in the rating was true; they did not perform.17. *** did not take my call when I subsequently tried to speak with her.18. Should more detail be required; I am available anytime.*********************************** *********************************************************************************************** ************

  Business Response

  Date: 10/16/2023

  Hello,

  I am writing this response for the complaint by ***********************************. The problem started where he signed a non-refundable contract as already shared by the client themselves, and he has signed the contract (just to clarify, no one enforced the contract on the client, they signed it after reviewing it). Even after which our management decided that we can go ahead and violate our own policies just so we can give the client a good customer experience. After which the client started defamation, and posting negative comments (I am attaching the screenshot of their comment/review on ******** Please guide us how are we supposed to run our business if every single person is going to violate the sanctity of a legal contract signed between two parties and blackmail with defamation and complaining on Trust and prestigious review portals such as ****** or BBB.

  On which we requested that we are still willing to help you with this and provide a refund. And, the next day we see that the client has posted a complaint here as well.

  Need guidance on resolving the matter, thank you :)

   

  Book Writing Cube
  

  Customer Answer

  Date: 10/16/2023

  BETTER BUSINESS BUREAU
  
  Thank you for your help.
  
  I fully explained what happened in my complaint. I stand by what I wrote.  The Book Writing Cube alleges defamation.  All information I provided is FACT.  There were no false statements, negligence, or other damages, or some harm caused to the reputation of the person or entity who is the subject.  Any harm to Book Writing Cubes reputation was self-inflicted.  Truth is not defamation.
  
  1. I fully understand the contract was a legally binding agreement.
  2.  Before the contract was executed, I requested cancelation directly to the ***.
  3. The *** verbally guaranteed refund would be provided if I were not satisfied with new project manager.
  4. After continued non-performance, I again requested termination and refund.
  5. *** committed to providing refund minus $500 (this was confirmed in an email to me from company).
  6. After no refund was received after one week, called Finance person.
  7. This person stated no refund would be provided unless I removed rating.  I refused.
  8. Later that same day (11 Oct 23), I sent email to company stating if refund were made to me as requested, I would remove rating. No response has been received.
  9. Attempted to call ***, but she would never accept my call.
  10. All communications went silent from company.
  
  Attached is a copy of the email I sent and the email I received confirming refund would be processed.
  
  BOTTOM LINE: REFUND THE AMOUNT OF MONEY PROMISED BY *** AND I WILL REMOVE RATING.
  
  ***********************************
  ************
  
  
  
  

  Customer Answer

  Date: 11/09/2023

  I have been communicating with the Book Writing Cube, in an attempt to resolve the issue, since my submission of my complaint.  We have come to an equitable agreement.  I would like to therefore withdraw my complaint.  If there is another process or avenue through which I should withdraw this complaint, please advise.  Please provide comnfirmatioin that this complaint has been withdrawn. Thank you for your help. Christoopher Chavez  

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company had terrible customer service and did not honor their contract. they didn't provide any of the services they were contracted to provide. Their refund policy states, "You may claim a full refund of your amount before we start working on your project. However, once the work has begun on the project, we will only keep the percentage for the work approved by you and a prorated refund will be processed." I never approved any work they did, which was only one illustration. Therefore, I was *********** a full refund, however, I was willing to compromise and accept a partial refund, but they were unwilling to issue any refund at all. Additionally, the customer service is terrible, they rarely returned my phone calls, and after purchasing one of their packages, which included publishing on ************, one of their salesmen contacted me and tried to get me to pay an additional $2,500 specifically for ************ claiming that you need to pay a separate fee for some of the other ****************** services, which was not true. When I refused he kept lowering the price, for something I had already purchased. I also found out when I tried to serve them, that they are not located at the ****** address listed on their website and contract and the ******** address is only a registered agent with no office space.

  Business Response

  Date: 10/16/2023

  As stated previously, the client themselves said in a written email that "a refund of $2,000 is sufficient" and then he keeps on changing his statement every 5 minutes. First was, refund ****, then refund **** and make a website for me, then it was ****, even during this discussion he started defaming our reputation by complaining here and posting defaming and negative reviews on different portals.

  The illustrations which he is he "did not approve", you read his own comments(attaching screenshots) I hope this helps
  
  As BBB is aware we go above and beyond to get the project completed with quality. And, we are still trying to resolve it for the client.

  Please help us

  Book Writing Cube
  

   

  Customer Answer

  Date: 10/16/2023

   
  Complaint: 20642425
  
  I am rejecting this response because: The business has not issued a refund. A $2,000 would be sufficient, but I have not heard from the business in two months. If Book Writing Cube issues me a $2,000 refund, that would resolve the matter.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 11/04/2023

  Book Writing Cube and I have been discussing this issue and have agreed to a $2,000 refund. The company has been very professional and gracious during our recent interactions. I have attached the agreement that they sent me. In the agreement, Book Writing Cube has requested that I remove all of my comments from the various websites to which I have posted them. i am currently in the process of doing that. I will then sign the agreement and they are then supposed to sent me a $2,000 refund. Once I receive that refund, I will consider this matter closed and will write a final update to this site to confirm that the refund has been received. Thank you.

  Customer Answer

  Date: 11/16/2023

  Good afternoon,

  Book Writing Cube and I have come to an agreeement. I have removed all of the reviews that I posted and in return they will be issuing me a $2,000 refund. I have not received that refund yet, but I believe I will be receiving it soon. As soon as I do, I will update the BBB. Thank you.

  Customer Answer

  Date: 11/19/2023

  Book Writing Cube has refunded the $2,000 to my account. I am very grateful for their professionalism in settling this matter promptly. This matter is now closed.

  *********************

• Initial Complaint

  Date:04/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 22, 2022- signed agreement for Book Republishing and Marketing (6 Months Plan) - $6,400 (pd) see Agreement attachement for detailed services paid for So far, this company has ONLY republished my book on amazon which is not finalized, and is still re-doing one website, and fixing one book trailer- thats it in four months plus.Second payment of $6,400 on February 10, still has not been detailed. Payment of $2,200 for two websites re-due neded for SEO, so far only dissatisfactory done for one site, still too many mistakes. NO SEO has been started.Additionally, several assurances with the following services to be done- NOT even started 1.website revamp for 2 websites (one in the making)2.SEO of both websites 3.social media content 4.book video trailers multiple (1 in progress)5.Amazon Advertising Console:- Account setup - Keyword research - Campaign Setup 6.Articles to go on News/media outlets 7.Blogs 8.Republishing the book will just take is 1-2 weeks **** During this time, we will be carrying out a keyword research as well and the marketing plan will initiate right after the book is republished. We will be carrying out a set of activities each month and before the end of the month, we will be sending a completion report to show you how much more exposure your book has gotten.months Then, we will come up with a marketing strategy and share it with you. Since you already have a website, we will move right away to applying the marketing strategy. We will first send a Content Plan to you showing the planned posting dates and titles of the articles, blogs, social media posts, etc. THIS NEVER WAS ATTEMPTED, NOR DONE.Four months nothing their non-action is detrimental to my business progress.

  Business Response

  Date: 05/05/2023

  Good afternoon,
  
  Here you go with our response for ******************
  

  
  

  Customer Answer

  Date: 05/08/2023

   
  Complaint: 19984887
  
  I am rejecting this response because: It does not respond to nor addresses the problem. Claiming that half of the services committed to me have been done is an affront. Does this mean that $7.500 + was paid for one re-publishing, one revamping of one website, and one video trailer?
  My offer: Refund the second payment of $6,400 and immediately cease all work. Return all images, book ms, and pertinent info, or delete permanently with assurance to have done so. 
  
  Sincerely,
  
  **************************

  Customer Answer

  Date: 05/11/2023

  Complaint #******** / Company: Book Writing Cube

   

  Hello,

  I dont know what to do, please help.

  The company management does not respond forcing employees who do not have the whole picture, to communicate me. So far, they have responded but not to the problem; matter of fact, I just received an email with a request for a call from one of their employees.  I can proof that they have not delivered what they claimed to have done within the five months since signing the contract. Their delays and unprofessional work ethic are costing me time and money.

  Please tell me how to proceed. Thank you.

   

   

  Kind Regards,

   

  **************************

  Award-Winning Author

  Shamanic Life Coach

  Creator / Founder of

  *******************  & TOLEYRANZ

  ******, **        ************

   

  Reach a Soul - Transform a Life

  Tools for Parents & Children to Stand-up to Bullying

  ***** Goes Library!

  Business Response

  Date: 06/09/2023

  Please find below the response to the complaint filed.
  
  We have resolved all issues with the client (**************************) and she has agreed to take her complaint back. Please find attached screenshot of the email.
  
  Let me know if you need anything else from our side. All the problems she had has been cleared and resolved, and we are still working with her to complete the rest of the projects.

  *********************
  Book Writing Cube
  ************
  

  Business Response

  Date: 06/13/2023

  All problems are resolved and we are happily continuing to serve the client's needs with the utmost respect and professionalism.

  Customer Answer

  Date: 06/14/2023

  The *** committed to taking care of the pending services (see attached pdf) we will proceed to taking back the review you posted on BBB and the complaint filed with the AG-   
  I revoked my complaint to the ******* AG on May 2 in good faith, because BWC *** *********************** said to me he had received a deadline from the *** he did not want to have to meet it.
  I did not revoke the BBB complaint as clearly stated.
  Since too many points are still in pending, not finished and to a big part not even attempted, I object strongly to their notion of having resolved the issue.
  My business is suffering due their deliberate delays over six months and ongoing.
  Thank you.
  
  My response to their todays one-liner:
  I reject the notion that All problems are resolved and we are happily continuing to serve the client's needs with the utmost respect and professionalism.
  
  The service attitude toward my projects is astounding. My business is suffering, and I am losing revenue. Here is my offer.
  Proof of professionalism by finalizing the two websites to my satisfaction by June 20, 2023, including drafts, edits, etc., as well as proof of actual services they claim to be doing (SEO, and ************* for both websites. 
  Furthermore, a professional and complete month/date schedule of/for the 6-months marketing plan/service, after June 20 when both sites are live, for the still pending services such as articles, blogs, virtual book tours, international book marketing for two sites (list according to contract) and more.
  Should this date (June 20, 2023) not be respected, I am forced to take further steps.
  Respectfully,
  *********************
  

  
  

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 19984887
  
  I am rejecting this response because:

  My response to their todays one-liner:  All problems are resolved and we are happily continuing to serve the client's needs with the utmost respect and professionalism.

  The service attitude toward my projects is astounding. My business is suffering, and I am losing revenue.

  Here is my offer.
  Proof of professionalism by finalizing the two websites to my satisfaction by June 20, 2023, including drafts, edits,etc., 
  Furthermore, a professional and complete month/date schedule of/for the 6-months marketing plan/service, after June 20 when both sites are live, as well as proof of actual services they claim to be doing (SEO, and ************* for both websites. Additionally, a professiona detailed listing with date/month/name of mags/etc for the still pending services such as articles,blogs, virtual book tours, international book marketing for two sites (according to paid contract) and more.
  Should this date (June 20, 2023) not be respected, I am forced to take further steps.
  Respectfully,
  *********************
  
  Sincerely,
  **************************

  Business Response

  Date: 08/10/2023

  I hope you're doing well. I'm writing to address the concerns raised in complaint number ******** by ******************************. We want to explain what's happening and give you a clearer picture of the situation.

  You might remember that ****************************** had a complaint before, but later she seemed happier with our work and said she wants to keep going with the project. Despite her initial request to cease the work, we chose to continue working on her project and diligently completed the remaining tasks based on her instructions. We finished the remaining work just the way she told us. We want to make it clear that we're really committed to making sure the project turns out the way she wants it, even if the contract time is over.

  To make sure we finish on time, we're working faster and utilizing more teams on the project. Our main goal is to do even better than what ****************************** expects and give her exactly what she has in mind. If there's anything specific you think we should know please let us know. We want to fix anything that's not right as soon as possible to make sure everything goes well.

  Thank you for your consideration of this matter. We're really looking forward to keep working on the project and making it a success.

  You can see in the attached picture that ****************************** sent an email taking back her complaint to the Attorney General of *******. This shows that she's satisfied and willing to proceed with the Book Writing Cube.

  Thank you for your time and if you need any more details, please let us know anytime.

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 19984887
  
  I am rejecting this response because: 

  The attached doc is my detailed layout of contract breach by ***********************, CEO of Book Writing Cube over the past eight months. He refuses to address the problems he has created.I have decided to discontinue working with this company because of its false advertising claims (see attachment), its unprofessional work ethics with delays that hurt my company, and its non-responsive habits of actions. I do reserve the right and possibility to take further steps in this matter.                                                                               

  Furthermore,I am NOT revoking my BBB complaint.  
  
  Sincerely,
  **************************

  Customer Answer

  Date: 08/30/2023

  Hello,

  the attached document is to demonstrate that all ties have been separated from the BWC.

  FYI, that company has not responded as of today.  

  My complain against BWC stands firm.

  Respectfully,

  **************************

  Business Response

  Date: 09/14/2023

  Please see attachments. 

  Customer Answer

  Date: 09/17/2023

  Hello, 

  I reject the latest statement and stand firm in my complaint. *** ************************* of the *** company, shows no contrition nor willingness to negotiate. Since the work relationship has been severed, there is no need for further explanations. However, the *** has ignored and refused to respond to my request to return and safegard my copyright and trademarke material. I hereby repeat this request to the ***.

  I will not revoke my complaint. I firmly believe that *** does not deserve a  high BBBh rating.

  Sincerely,

  **************************

  ***/ founder of *******************

  Business Response

  Date: 10/16/2023

  As stated in the previous emails, the client went to you initially and blackmailed/harassed ** to expedite the work. After this she went to the Attorney General of *******, to which we very professionally responded to the complaint and continued working for her, after a while she withdrew her complaint from the ** of ******* (screenshots attached in the previous emails). Then after a couple of weeks of reverting her complaint, she filed another complaint with the ** which clearly indicated to "cease and desist" all works, but on the other hand, she was constantly forcing us to do the work, and, we did that. We continued working for her and we made a response and sent it to the ** to which we still haven't received any response.
  
  All work has been done and delivered. All services rendered. For the last time, we are clarifying that after completing the job we cannot provide any refund to the client. If you need I can share all the necessary documents and screenshots again. But, please I am very humbly requesting you to help us get this case closed without having to hurt our relationship with the BBB and our online/digital reputation.
  
  Thank you.

  Business Response

  Date: 10/17/2023

  As part of our process, we never take or transfer any ownership of any intellectual property. All things are safe and ready to be handed over to the client, as soon as we can resolve the issue.

  Customer Answer

  Date: 10/21/2023

   
  Complaint: 19984887
  
  I am rejecting this response because:
  
  Sincerely,
  
  **************************

  Customer Answer

  Date: 10/25/2023

  Mor Information-

  Hello, 

  The last response from the *** is showing exactly the attitude of the men working there by claiming to have been "initially and blackmailed/harassed us to expedite the work" is an insult and is a blatant falsehood. The one who wrote that letter is the one who promised all kinds of quality service before they received the payments, for example the book re-publishing will take no longer than a week- it took four months. Besides those points, I am tired of fighting, in my opinion, a dishonest company. This is my last response and whatever the BBB decides to do, so be it.

  Thank you for your time.

  Sincerely, **************************

  Customer Answer

  Date: 10/26/2023

  I am not retracting my complaint.

  In the last letter they accused me of harassment and blackmail?! Where does that come from. It does show the attitude of the men working there toward me, a woman. I am firm in my complaint.

  Thank you.