Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the service in February and was told they would promote my business. I tried to cancel within the first month and they told me to give it more time. I only got three calls about business from their promotions and not every call hired me. There services were not worth what I paid and I would like to be issued a refund. I have tried calling but they are difficult to get in contact with.

  

  Business Response

  Date: 05/28/2025

  Dear ******, 

  
  
  
  Thank you for bringing this matter to our attention. As a multiple-time nominee and recipient of the BBB Torch Award for Business Ethics, we take our commitment to client satisfaction and ethical business practices very seriously. We regret any inconvenience caused and would like to address the concerns raised in your complaint with transparency and professionalism.
  
  
  Your digital marketing campaign ran for three months, achieving excellent results with ******* impressions and ***** clicks on a near-minimum budget. These metrics reflect the effectiveness of our efforts in driving visibility for your business. Throughout the campaign, we maintained regular contact, conducting monthly performance reviews with well-documented notes. At each review, you were given the opportunity to discontinue services and provided documented approvalvia text and emailto continue the campaign. We deeply value our clients and ensure that all decisions, including continuing services, are made without coercion, in line with our ethical standards as a BBB Torch Award winner.
  
  
  We also consulted with you regarding the absence of a website, which can and does matter. You acknowledged receiving business from the campaign despite not having a website, a testament to the strength of our marketing efforts. We advised that the lack of an online presence was limiting the campaigns potential and even recommended low-to no-cost solutions, such as free website builders, to enhance your online branding. While the campaign performed strongly, a robust online presence is critical for maximizing the success of digital marketing efforts.
  
  
  The complaint was filed on Memorial Day, a national holiday when our offices were closed. Had we been open, we would have promptly taken your call and resolved the issue on the spot, preventing any need for a complaint. Our dedication to client satisfaction is a cornerstone of our reputation as a BBB Torch Award winner for Business Ethics.
  
  
  Although we are not obligated to do so, as a gesture of goodwill and in keeping with our commitment to ethical practices, we have issued a full refund to you, which should be received by the time you read this response. We sincerely value your business and wish you nothing but success in the future.
  
  
  Thank you for the opportunity to address this matter. If you have further questions or concerns, please do not hesitate to contact us.
  
  
  Warm regards,  
  Brandefined