Complaints

This profile includes complaints for DAT Freight and Analytics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DAT Freight and Analytics

  8405 SW Nimbus Ave Beaverton, OR 97008

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  DAT Freight and Analytics

  5050 S Syracuse St Ste 975 Denver, CO 80237-3678

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an owner operator in trucking industry using DAT load board to connect with brokers and find loads for my business. On May 30th, i was kicked out of my account in the middle of searching for a load, and could not get back in. I called **************** (CS) and was told there was an issue with my account and the system kicked me out automatically. My case was with their Compliance Team (**) for review and investigation. ** did not know what the issue was or how long it would take them to review. I was told it could be days, weeks or months depending on what else was on their plate. When I asked to be transferred to the ** or anyone else in the company to help me understand more with the issue or the timeline for their review, i was told 'No, no one in ** will talk to you'. Fast forward to today 6/10, 12 days after the incident occured, I have not received anything from DAT, no email, no phone call. So I called back to follow up. There is no progress. Same story told again. No one knows how is the review going except for the Compliance Team who never provided an update and who I (as a customer of DAT) can never reach out to. As a small owner operator, we rely on *** to get business and sustain income. It is very frustrating to be suspended for something unknown for almost 2 weeks. We are left in the dark, The more frustrating part is that no one even has a timeline. ** kept saying "I understand your frustration but honestly all you can do is to wait.". When i am told "I've seen months for them to resolve an issue", my heart dropped. I understand a system/network security protocal that a business can have in place, but i have never experienced or heard anything like this. If a bank detects a suspicious activity with an account, they would reach out to the customer to confirm rather than leave the customer in the dark for an infinite period of time. I am seeking help from BBB to get my issue resolved and my account restored by DAT immediately.

  Business Response

  Date: 06/20/2025

  Thank you for taking the time to work with us to get your login issue resolved and the account reactivated. As we discussed, in order to ensure that this situation does not arise again, please be sure that you are not sharing your login credentials with anyone. Your login is unique to you and login sharing could potentially cause your user to be blocked again. We understand how frustrating this situation was and we are glad that we were able to come to a positive conclusion. We appreciate you being a loyal DAT customer.
  

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Summer ***

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complainant ****** *****, Owner Freight ************ ********************************************* Phone: ************** Respondent DAT *********************************************** (DAT)********************************************************************************* Phone: ************** ?1 | Summary of Complaint Since December 2024, I have been seeking a DAT load-board subscription for my licensed freight brokerage, Freight ************. Despite submitting all required documentsincluding my $75,000 surety bond, ***** authority, Articles of Organization, EIN, and government-issued ***** has continuously denied my account approval, claiming they could not verify my ************* Event Dec 2024 Freight ************ formed; $75,000 bond posted. Registration handled by U.S. Compliance Services (Boise, ID). They listed their own 208-area-code phone on FMCSA paperwork to reduce spam calls.JanMar 2025 I gathered and submitted all required documents to DAT through their portal and email.18 Mar 2025 DAT emailed: Unable to verify identity. No specifics were given.24 Mar 2025 Conference call with DAT, U.S. Compliance, and myself. Documents re-

  Business Response

  Date: 06/20/2025

  Thank you for taking the time to work with us, so we could get your account verified. Your continued patience throughout the process of validating your updated information was greatly appreciated. We are glad that after completing our review we were able to proceed with activating your account. Thank you for being a valued DAT customer.

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled subscription with *** through app because website had no option to cancel. Followed up with phone call when canceled and told by *** representative that account had been charged and there are no credits given. Representative then shut down app so it could no longer be logged onto, and the charge from 2/12 to 3/11 was not credited, even though they had shut down access to their services. Their website had no tag to cancel account as shown in their instructions, so cancellation didn't occur until date of billing through the app due to the software issue, then followed up with the phone call, which is when they stopped access to the app that they had just billed another month for. Charge was disputed with the bank, and was permanently credited. We now want the charge credited on the *** account, which *** refuses to do.

  Business Response

  Date: 06/02/2025

  Our records show your subscription was canceled via self-service on February 12, 2025, which was the same day as your subscription renewal. Per our policy, cancellations on your billing date take effect at the end of the next billing cycle, which was March 11, 2025. Your user account was self-deleted on February 12, 2025, which ended your access. We found no indication that a DAT representative restricted access before the subscription ended. You disputed the charge for your subscription with your bank on May 14, 2025, you will want to reach out to your financial institution for an update on that process and where the funds stand at this point. We understand how frustrating this can be and appreciate the opportunity to clarify what happened in this situation.

  
  

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23342892
  
  I am rejecting this response because:  I submitted proof that the account could not be cancelled via the online portal when attempted before the due date because of software not corresponding to DAT's cancellation instructions.  Account had to be canceled by phone because of the software problem.    The owner said his access to the app was cut off after he placed the call.  OWNER DID NOT SELF DELETE THE APP.  ******** permanently credited the payment after their investigation.  I want DOT to delete the charge from their records, because the app was not accessible to the operator after the call was made, and the only reason the cancellation was delayed was because it could not be canceled on their website by the office.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 06/11/2025

  We have attempted to reach you via phone multiple times to discuss this matter and have not been successful. We conducted an extensive investigation into this situation and we have verified that the full authority user on your account did delete their user and cancel the ******************** on 02/12/2025 through the self service portal, there are no attempts to cancel the services prior to that date and the platform was actively being used up to cancellation date, per our terms and conditions that were agreed to when you signed up for your account, the cancellation did not happen in time to stop the renewal of your subscription - Renewal. The term of each Order Form will be as specified in the applicable Order Form. Except as otherwise specified in an Order Form, Order Forms will automatically renew for additional periods equal to the expiring period or one year (whichever is shorter), unless either party gives the other notice of non-renewal in accordance with Section 13.9.2 at least 30 days before the end of the relevant subscription term. Since the terms were not met, at this point we consider this matter closed as we have not been able to speak with you and gather any additional information that validates your claim.

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23342892
  
  I am rejecting this response because:  A *** representative was spoken to by owner of business.  The *** representative was communicated with via E-mail from the office.  The *** system deleted the account when the *** was used to cancel the subscription.  When *** deleted the account, the *** could not be accessed, event though they charged for another month service. The *** was not accessible, even though the *** representative herself said: "Our records show your subscription was canceled via self-service on February 12, 2025, which was the same day as your subscription renewal. Per our policy, cancellations on your billing date take effect at the end of the next billing cycle, which was March 11, 2025. Your user account was self-deleted on February 12, 2025, which ended your access."

  The user account was not self deleted.  The user only cancelled the subscription.  The *** system cancelled the *** access to that system, so it couldn't be used to the end of the billing cycle, which would have been March 11, 2025, as the representative stated herself.  This is an IT issue, or a system issue, where the *** should have stayed available for the additional month being charged for, but it was not.  The *** representative is stating the account was self-deleted, which it was not.  Her statements are untrue.  Only the subscription was being canceled, which would be a 30 day notice per *** policy.

  
  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 06/18/2025

  ***** *****,
  
  
  In response to your letter dated on 06/12/2025 and BBB response, we have the following to say:
  
  After an in depth review of the events that took place, our data logs, and calls that were made, we support the decision and findings that the Network Governance Supervisor completed in reviewing your complaint. Here is an outline of the timeline with all times being listed in PST:
  
  -Through self service on 02/12/2025 at 05:12 AM PST, a cancellation was submitted
  NOTE: As this was done on the the bill cycle date, cancellation was applied for the next cycle date to end on 03/12/2025
  
  -At the same time on 02/12/2025- A self deletion was processed
  
  -Credit Card was charged on 02/13/2025 at 12:24 AM PST
  
  -On 02/14/2025 - 12:52 PM PST Email was sent in regarding cancellation date and request for refund.
  
  -Response to Refund was sent in at 1:16 PM PST explaining the bill cycle dates and when the service will cancel
  
  -At the same time- an inbound call was placed at 1:02 PM PST where the support *** sent instructions to self cancel- This was incorrect as the account already had a cancellation of 03/12/2025 which did lead to understandable confusion- we sincerely apologize for the confusion on this.
  
  -On 05/14/2025- We received notice of a credit card dispute for the February charge
  
  At this point, there are multiple conversations regarding the timeline, your feelings about both our internal logging system, the agents, and now the leaders involved in working with you on this dispute. 
  
  
  We would be happy to work with you on a resolution on the disputed charge, however, we do not take kindly to the accusations levied against our support staff. They have attempted to work with you and explain what we are seeing on our end in terms of timeline and how we came to the initial conclusion in February, but we find your accusations difficult to navigate as some of the timeline you have presented has evolved over time. In multiple correspondence, we wanted to discuss this over the phone with you but you requested this be done in email. We still feel that hearing your side and frustration is valuable in coming to a decision that is mutually beneficial for both sides.
  
  
  Should you want further communication on this matter, please give us a call at ************ and request to speak to ****** ****, otherwise this is the last response you will receive from us in writing on this matter.
  
  
  We look forward to hearing from you.
  
  
  Thank you
  
  DAT Legal/DAT Network Governance
  

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  

  ****** **** was contacted by phone and DAT has credited our account as originally requested.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request information and clarification regarding your recent decision to deny me access to the ************** platform. Your stated reasonthat the information I provided during sign-up "could not be verified"was vague and unsupported by any specific details, despite the fact that your platform controls a dominant share of the freight logistics market and is critical to my businesss survival.Request Under the Fair Credit Reporting Act (FCRA)If your decision was based in whole or in part on information obtained from a third-party consumer reporting agency, I hereby assert my rights under the Fair Credit Reporting Act (15 ****C. 1681 et seq.) and formally request the following:The name, address, and contact information of the consumer reporting agency used;A copy of the consumer report or background check used in your decision;An opportunity to dispute any inaccurate or unverifiable information.Please note that failure to provide this information, if a consumer report was used, would constitute a violation of federal law.Concern Regarding Anticompetitive Conduct Additionally, DAT currently holds a dominant position in the **** freight load board market. Your platform is not simply optionalit is essential for independent brokers and small businesses like mine. Your denial of service, without a transparent process or meaningful appeal, has caused significant harm to my operations and may constitute an unlawful refusal to deal under federal antitrust law.I am currently preparing to file formal complaints with the ************************ (***) and the **** Department of *************************** unless this matter can be addressed in good faith.I respectfully request that you respond to this inquiry within 10 business days, and provide confirmation regarding whether a consumer reporting agency was used and whether I am entitled to review the underlying information.Sincerely,******* *****

  Business Response

  Date: 05/06/2025

  DAT Solutions Freight and Analytics is a load board marketplace that connects brokers and carriers together through our software offerings. We do not generate, report, or use consumer credit reports in determining customer eligibility, and therefore are not under the jurisdiction of the *****
  
  *** is a private company doing business with other private companies. As was discussed with you previously, we decline your request for access to our confidential businesses processes or information.

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a request to sign up for the ********** Our authority is active and has been since 2021. No insurance claims. We're BBB accredited business. Active ******** number. I verified the number on file with *****. I tried signing up online and it wouldn't let me login. I called the customer support line in which I gave the *** our information and she came back with "I'm sorry, but your application has been rejected and I'm unable to disclose that information." I request to speak to a manager, and they tell me it's final. I call back to a different department and try through sales. I get the same response. We've been rejected. I ask multiple times why that is. What is it that made our company not compliant. I worked for another load board for years signing people up (literally exactly what their job is) and I know exactly what is requested to verify a legitimate business in this exact process. I want someone to contact me that can assist in resolving this. I do not accept "Sorry you've been rejected just because." If you reject me, I want to know why. Having the background in this very specific industry, I know for a fact we do not have anything that would prevent us from qualifying. We have been a legitimate business for over a decade with active authority and great reviews. I would assume this "failed test" is a glitch or mistake, but how can I discuss this when NO ONE can pass me to a manager and just tells me they're going to hang up on me?! DAT needs a ****** in customer service. It is astounding to me that I ask to speak to someone else who can assist me in explaining why I cannot get a subscription service that I meet ALL qualifying requirements, and the response is "sorry this decision is final and I'm going to hang up now if you keep questioning." This is a horrible way to do business.

  Business Response

  Date: 04/17/2025

  We sincerely apologize that we were initially unable to provide specific information regarding the block on your account. We have spoken with the owner of the company and explained our requirements for service, a review has since been conducted, and the matter has been fully resolved. 
  
  
  We value your feedback and remain committed to providing transparent and effective service.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of Dexter ******** Services LLC, a professional and compliant dispatch company. My business relied on DAT *********************************************** for accessing freight loads and assisting carriers. However, *** closed my account without a valid reason two years ago, citing a policy shift that prevents independent dispatchers from using their *********** the time, I attempted multiple times to resolve the issue directly with DAT, but they refused to reinstate my account or provide any clear compliance guidelines. Since then, I have been seeking alternative solutions, but no platform matches DATs reliability, making this restriction a direct threat to my business **************, with DAT continuing to enforce this anti-competitive policy, I am filing this complaint to formally request a resolution. Their decision to block dispatchers ***** small businesses, reduces carrier efficiency, and benefits larger brokers at the expense of independent operators.I request DAT to reinstate my account or provide a clear process that allows independent dispatchers to comply with their new policies. I am willing to work within reasonable compliance requirements, but outright exclusion is unfair and damaging to the trucking industry.

  Business Response

  Date: 03/17/2025

  Our records indicate that the original reason for your account closure was a cancellation request initiated through your self service portal. After you re-engaged and requested services again in 2024, our policies had changed regarding ************************** providers and our ability to support that segment of the industry. As was communicated to you back in January 2025, we no longer offer services to this segment and are unfortunately unable to extend services to you. We apologize for any inconvenience that this may have on your business. 

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23057795
  
  I am rejecting this response because: First of all, Thank you for your response and for reviewing my complaint regarding DAT Freight & Analytics. I would like to clarify some critical points that were misrepresented in DAT's response.

  
  My account closure was not solely due to a cancellation request. While I had previously canceled my account, I later attempted to re-engage with DAT under their then-existing policies. At that time, there were no restrictions explicitly preventing independent dispatchers from accessing the platform.

  
  DAT's policy change unfairly excludes independent dispatchers without providing a compliance path or reasonable alternative. The trucking industry heavily relies on dispatchers to support small carriers, and restricting access to essential load board services disrupts fair market competition.

  
  DATs new policy is anti-competitive and unfairly favors large brokers and direct carriers while harming small businesses like mine. Independent dispatchers serve a vital role in connecting carriers with loads, ensuring freight moves efficiently. Excluding dispatchers reduces options for carriers and forces them into broker-dependent models, which increases costs and limits fair competition.

  
  DAT failed to provide notice or a transition plan for dispatch service providers, abruptly eliminating our access without a viable solution. Such a drastic shift negatively impacts many businesses that previously operated within DATs platform.

  
  Request for Further Review
  I respectfully request BBBs intervention to encourage DAT to reconsider their rigid stance and either:
  ? Reinstate access for compliant and ethical dispatchers, OR
  ? Provide a structured compliance process for dispatchers to meet their new requirements.
  This issue is not just about my business but affects thousands of dispatchers and small trucking companies that rely on access to DAT's platform. I appreciate BBB's role in ensuring fair business practices and hope for a resolution that promotes fairness and competition in the trucking industry.
  I look forward to your continued assistance in addressing this matter.
  Best regards,
  ****** ******
  Owner, Dexter ******** Services LLC
  ?? *********************************************************************************
  ?? ************
  
   

  Business Response

  Date: 03/25/2025

  We understand that this decision is frustrating for your business.
  
  We made the tough decision of not supporting independent third party dispatchers at this time, but do have a path forward for those that want to be added to their clients accounts as an end user. If you would like more information on this, please have the carrier owner reach out to our support department for more information.
  
  We also realize that this is a growing segment in our industry. As our product offerings were designed for Brokers, Carriers and Shippers, there is ample opportunity for us to design a suite of services that will work for third party dispatchers sometime in the future. 

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23057795
  
  I am rejecting this response because:

   

   Thank you for following up on my complaint and for relaying DAT's latest response. While I appreciate DATs acknowledgment of the frustration this has caused to independent dispatchers, I must respectfully reiterate how deeply this policy change is affecting small businesses like mine and the carriers we support.
  I acknowledge DATs decision to discontinue support for third-party dispatchers; however, dispatchers are not just peripheral to the freight ecosystem we are essential partners to small carriers who often lack the resources to manage freight sourcing on their own. We play a key role in keeping owner-operators on the road, productive, and compliant. Blocking our access doesnt just affect dispatchers it directly ***** the very carriers DAT claims to support.
  I do recognize that *** offers a workaround by allowing dispatchers to be added as end users under a carriers account. However, this is far from a scalable solution for legitimate businesses like mine, who support multiple carriers across the country. This workaround puts undue burden on carriers and fails to reflect the operational realities of todays logistics landscape.

  
  I appreciate DATs mention of potentially developing solutions for dispatchers in the future but in the meantime, the current policy feels exclusionary and anti-competitive. A better approach would be for DAT to:
  Implement a vetting or compliance process for legitimate dispatching companies.
  Offer dispatcher-specific accounts with appropriate restrictions or oversight.
  Allow integration with TMS platforms under strict usage guidelines.

  
  I once again urge DAT to reconsider this blanket policy and work with dispatchers to find a reasonable, secure, and compliant path forward. As a long-time advocate for small carriers, I hope to be part of a solution not locked out of it.
  Thank you again for your time and for facilitating this dialogue. I welcome any opportunity to collaborate toward a better solution.
  Sincerely,
  ****** ******
  Owner, Dexter ******** Services LLC
  ?? *********************************************************************************
  ?? ************

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested to cancel the service (registration) in January 2024 but the company kept charging me for another 10 months.Unfortunately, the company rejected my refund request for $417 I want the company to refund the total amount of $417

  Business Response

  Date: 01/28/2025

  He called in Jan 2024 to reduce service, which we did.  He signed agreement for the lower price point, which is a month to month contract with automatic monthly renewals unless he cancels.   That was the last conversation we had him with him.  We are a subscription service, not usage.  He didn't call in after we lowered the subscription amount in Jan 2024.  He did use the service in Jan 2024 and Feb 2024.  He never called in or emailed for cancellation.  

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22855015
  
  I am rejecting this response because:

  My request was to cancel the subscription and to get a refund but the costumer services representative told me they don't refund. That I can use the remaning balance for a regular subscription until the balance ran out.  But, he company ket charging me. 

  You can see in the Bank report they stop charging me in January 2024 and reinstated the charges of $45 in April 2025 with a odd charge of $1.23 on March 2024.  Also the company refunded me $1.61 a few days ago to justify their story.

  I should get full refund for my claim of $417

  
  Sincerely,
  
  **** *******

  Business Response

  Date: 02/11/2025

  At ***, we want to be sure that we address this issue in a thorough manner, we reviewed January 2024 through January 2025 phone calls and emails. On January 19, 2024 you reached out to our billing department and were transferred to our success team to downgrade your service.  We see that you accepted the online quote to downgrade your service from the *** One Pro package at $135.00 per month to the *** One Standard package at $45.00 per month.  From that date forward there were no other calls from you until your call on January 17, 2025, where you talked to a member of the leadership team and were advised that we were not able to locate any requests for cancellation and we cancelled your service for you. 
  
  *** is a subscription service and not based upon usage, you were automatically charged each month on your renewal date, which you agreed to when you signed up for the subscription. Since we were not able to locate any communication with regards to your cancellation and you were not able to provide any proof of cancellation either, at this point *** will not be able to extend a refund to you.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out regarding an issue with my DAT account, which has been blocked without explanation. As the owner of Baltic Freight Corp(DOT#*******), a business established in 2012, I have relied on DAT's services for years. However, during a recent visit to ******* to ensure my family's safety amidst the ongoing war, I called and requested to add a new user for my dispatcher. Following this request, my account was abruptly blocked, and I was informed that I would no longer be able to have a DAT account, with no further clarification or resolution provided.I have made several attempts to contact their team via phone and email, but I have not received any information explaining the reason for the blockage or steps to address it. This lack of response leaves me feeling unfairly treated and discriminated against, particularly as this situation arose while I was attending to urgent family matters in ********I kindly request a clear explanation for the account blockage and guidance on how this matter can be resolved. My business depends on the services provided by DAT, and I am eager to restore our professional relationship as soon as possible.

  Business Response

  Date: 01/24/2025

  *** is committed to safeguarding its network for all customers, current and prospective. In some instances, this means that DAT is unable to extend services to some applicants. We re-reviewed your application, and concluded that, regretfully, we were unable to verify some information provided by your company representative. If, in future, *** is able to verify information pertaining to you and your company, we are open to re-evaluating a possible business relationship. We appreciate your inquiry, and wish you well in your endeavors.

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22821187
  

  I am reaching out regarding the verification process, specifically concerning the requirement for public records from the past six months. Unfortunately, the only verification option currently available is not feasible for me, as my public records information is outdated. My home and business addresses have remained consistent since 2021, and I spend most of my time on the road as a truck driver, which limits my ability to meet this requirement.
  
  Could you please advise if alternative verification methods are available? For example, I can provide:
  - Bank statements
  - Utility bills
  - Employment records
  - Tax documents
  - Business registrations
  
  Additionally, I would like to understand how my information was verified in 2022 when I had a DAT account, given that the public records data has not changed since then.
  
  I am happy to submit any additional documents or information needed to complete this process. Please let me know the next steps, and I look forward to your guidance.
  
   

  Business Response

  Date: 02/04/2025

  A DAT representative has reached out to the company 3 times and sent 1 an email.  We have been unable to reach any of the contacts on the account. The company has tried multiple times to get on the ********* but has been denied each time.  DAT hasn't received any response to the email that was sent and when called, the owner wasn't there.  And no one is answering safer now and the ** isn't set up.

  Customer Answer

  Date: 02/24/2025

  Hello, 

  This case was never resolved! 

  Dear DAT Customer Support,

  I am writing to express my deep frustration and concern regarding the ongoing issue with my account, which has been unjustly blocked despite my repeated efforts to comply with your requirements.

  As you are aware, I had previously contacted DAT to add a seat for my new dispatch. After this request, my account was blocked, and despite my best efforts to resolve the matter, I have been met with no satisfactory response or explanation.

  I immediately followed up by contacting DAT to update my information, including addressing the outdated public records you referenced, and I personally visited the *** to ensure that my drivers license and address information were current. I also confirmed these updates with your team, yet I was still denied access to DAT services, even after providing all necessary documentation.

  It is highly concerning that, while my records with the **** factoring company, and other essential business credentials remain valid and up-to-date, I continue to be denied access to DAT services. This situation not only undermines my business but also feels deeply unjust, especially when I observe fraudulent brokers still operating freely on your platform.

  I am formally requesting a thorough review of my case by a senior representative, as I believe I have followed all necessary steps on my end. Furthermore, I would appreciate a clear and transparent explanation for why my request for reinstatement was denied and what further steps are required from me, if any, to regain access to the platform.

  If this issue is not resolved promptly and fairly, I will have no choice but to escalate my concerns through other channels, including consumer protection agencies and legal avenues if necessary, especially now when DATs refusal seems discriminatory or unjust.

  Its unfortunate that scammers can sometimes slip through the cracks while honest companies like ours face roadblocks.

   

  --

  Business Response

  Date: 03/07/2025

  We are glad that we were able to come to a positive conclusion with the verification issues we were encountering and look forward to having you back on the *** loadboard. As we advised once you have your information updated with the ***** please give us a call back and we can get your account reactivated.

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Zhmundulyak

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DAT load board has allowed fraudulent people onto their load board. Paying for this load board I will assume my safety using it. We ran a load for a broker Dat allowed on their platform. They refuse to help us, and we are suffering the consequences. This is unfair and I believe they should have to provide a safe platform for us to use, not one that has potentially detrimental to my work life and family. I drove this load very far and they not paying when they said and keep lying to us. We have proof of everything. We have contacted their bonding company but i fear this to be fraud and not fair DAT is not doing their job after paying for their services.

  Business Response

  Date: 11/15/2024

  Hello *****
  
  Thank you for allowing us to work this issue with you. After our conversation and the subsequent conversation with the broker, we have found that this is a contract dispute between both entities. 
  We have attempted to mediate the issue between you both, but feel that the best course of action on this is to work together on finding a resolution.
  
  We did attempt to follow-up with you today but were unsuccessful in reaching you and had no message option. We were attempting to ascertain if the broker has been in touch with you. Please advise if you have been paid or have had any contact. 

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22553236
  
  I am rejecting this response because: have not heard from broker or been paid. 
  
  Sincerely,
  
  *********** *******

  Business Response

  Date: 11/27/2024

  This report is the result of a dispute between a carrier and a broker. DAT is not a party to the contract in dispute. *** is not a collection agency, and we must limit our involvement in such disputes. We did attempt, within our process, to assist you to resolve this complaint. We've made several attempts, by phone and email, to contact the broker and when unsuccessful, have taken action on the broker's account in accordance with the Terms and Conditions of service.

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22553236
  
  I am rejecting this response because: They should be held accountable for allowing people with poor reputations on their site. 
  

  what is the point of paying you if you allow scam artists on your site? I reject this and anything else. You need to be held accountable. 
  
  Sincerely,
  
  *********** *******

• Initial Complaint

  Date:09/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company had an account with DAT LOAD BOARD which was a monthly subscription fee for the service. I did not yield any positive results from the service so I decided to cancel the service. I followed the online instructions to close the account and stop the automatic withdrawal fees. However after multiple attempts I couldnt access the information tabs that should have been available to me in my DAT ACCOUNT after logging in. So I called them & explained the problem with there software and problem it was creating by not allowing me to close the account. I was told they fixed problem during this call and I could now login and cancel account. I requested *** to cancel & was told they cant cancel my account. So I followed their instructions and tried again multiple times but still there software gave me same problem. So I contacted support again via text messages. Still told they couldnt cancel the *********** would have to call ******* I called again and stated the troubles with their system and how it wont let me cancel the account. After long time holding she stated she fixed problem and I could log in and cancel account. I said that hasnt worked many many times and I just want them to cancel my account please. She said she couldnt do that even after explaining the redundant loop there system has me stuck in. She apologized and said I can cancel my account by logging into my account. I explain to her that I had lots of other things to do and couldnt continue to spend time trying to resolve their software issues. I just need them to stop charges for my acct & cancel subscription. If not then I will contact my ************ charges. Then file complaint with BBB since nobody can help me cancel my account. Currently DAT is calling harassing me about overdue fee, I tried explaining to CSR, interrupted & told I called once! Not true! I have DAT CSE screenshots of conversation. Please help just cancel account & stop charging monthly fees.Thank you, ******* ****

  Business Response

  Date: 10/02/2024

  *** is a monthly subscription based service and per our cancellation policy, DAT requires a cancellation notice before the renewal date to fully cancel your services. It appears you were able to successfully cancel services before the bill cycle in accordance with our policy, however you have disputed your August payment. As we can see that services were rendered in that pay period, we will resolve your dispute with your bank in accordance with our existing processes.  As this is ongoing, we are not able to review a request for a refund at this time.
  
  Should you ever decide to come back to DAT and need to cancel services again. please understand your cancellation date will be based on your subscription end date vs the date of your cancellation request comes through and can be done at ***************. 

  Customer Answer

  Date: 10/05/2024

   
  Complaint: 22339819
  
  I am rejecting this response because: this is unacceptable and unbelievable. I clearly have stated that DAT SOFTWARE HAD ISSUES SO COULD NOT CANCEL MY ACCOUNT AFTER MANY TRIES DAT CSR stated they fixed problem on multiple occasions. So they acknowledge that there was a problem but want me to be responsible for something I cant control or resolve without help. I tried & tried, going through all this over the $40 isnt worth this hassle to me, however the moral principle of DAT actions & lack of customer care is if this sheds light on the issue they have & stance they take knowingly aware of problem with there software.
  I told DAT CSR I would be taking steps with cc company & BBB. I am in contact with state of Ca regarding consumer protection laws. This is just unethical & wrong at so many levels. I find your responses hard to believe. So I want what I said in original post. All you had to do was help cancel my account when I initially contacted DAT. But *** said they cant. I couldnt following there instructions on cancelation. So what choice does that leave me as consumer? Exactly nothing other than the steps I have taken. 
  Thank You, ******* ****

   

  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 10/22/2024

  We dispute the recitation of the facts and at this point feel that the customer has been made whole with the receipt of his funds back from his Credit Card provider, as we have not disputed the chargeback. We consider this matter closed.

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22339819
  
  I am rejecting this response because: its a sad day when a company like yours takes these actions that create hardships and time to resolve. Just so you can take advantage of a consumer or previous customers. I will never do business with you again nor will I recommend your services. What I will do is be sure to warn everyone in my industry about your business practices and your willingness to purposely take advantage in the hopes that your costumer just finds it to much hassle to right your wrongs. You know the saying about Karma, or what comes around goes around? Maybe you should try treating customers differently and with more respect, you might find that this approach works and you wouldnt need to take advantage of anyone. Because honest companies providing good services are typically successful. I wish I had never used your services and regret all of the experience in dealing with you & your unethical behaviors & business practices.
  
  Sincerely,
  
  ******* ****