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Business Profile

Utility Billing

Beaverton Utility Billing

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Beaverton Utility Billing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Beaverton Utility Billing has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/08/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Beaverton Utility is the only option that I have to supply the water to my home and every 6 months they blatantly rob me and double my bill. There is no reason for this increase. There is/has been no leak which was confirmed by the company and myself, and no change in my water usage (as noted in my bill history). I've had to call the company repeatedly and last spoke w/ a "Cust. Ser." person named ***** who was patronizing, lacked empathy, understanding, and common sense, continually suggesting that my toilets were running, or perhaps I installed a pool.?! They've offered no logical explanation for this blatant exploitation and informed me that they would be shutting off my water supply if I don't pay. When they did this same double billing to me in Mar. they made me pay under the same threat of cutting off my access to water and their solution was to install a new meter which I've been monitoring weekly because of the over-charge in Mar. I've seen no increase, yet my bill was doubled. Because they're a Monopoly I have no recourse to being cheated and I'm extremely frustrated. *****'s supervisor was zero help as well. She suggested toilets running as a reason through ***** as she couldn't be bothered to talk to me on the phone.

    Beaverton Utility Billing is NOT a BBB Accredited Business.

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