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Business Profile

Window Glass

A-1 Glass & Mirror LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired A1 Glass and Mirror, LLC, CCB #******, Invoice *****, to install custom shower doors on our remodeled bathroom at our residence at *******************************************************. They came out, did the measurements, talked about the door size and position. But then when they came to install it, they put a hole in a water line with their drill. They said I was supposed to tell them there was a water line there. It is a bathroom, there are water lines and outlets. It is a ****s house. I am not the original owner and not the builder. Why would they think I would know where water or electrical lines are. Do they not check these things before deciding where to put the holes? We believe that it is a failure of Due Diligence by A1 Glass and Mirror, LLC that caused this to happen. To make things worse, this water line goes to the exterior water bib. The A1 Glass and Mirror refuses to repair or pay for the repair. The estimated cost for getting the wall open and getting the water line cut and capped, which had to be done when the waterline was punctured, plus the repairs to get a working hose bib again on the south side of home and replacing the outside siding is $2850. If A1 has plumbers that can do the job cheaper, I am willing to discuss it. But this is clearly the fault of A1 Glass and Mirror not doing their Due Diligence.

A-1 Glass & Mirror LLC is NOT a BBB Accredited Business.

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