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Business Profile

Windshield Repair

M S Glass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Repair.

Complaints

This profile includes complaints for M S Glass's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

M S Glass has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • M S Glass

      11495 SW Canyon Rd Beaverton, OR 97005-2233

    • M S Glass

      13123 SE McLoughlin Blvd Milwaukie, OR 97222-7115

    • M S Glass

      2490 State St Salem, OR 97301-4544

    • M S Glass

      155 NW 85th St Seattle, WA 98117-3047

    • M S Glass

      8204 E Mill Plain Blvd Vancouver, WA 98664-2005

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/11/24 I brought my car into MS ********************** for a windshield repair. When I got the car back just over two hours later there was a series of scratches and a couple dents - it appeared the side had been scraped while the car was being moved or something similar. I called about the damage and was asked to come in. I was promptly gaslit and argued with and the gentleman proceeded to circle my car and point out every scuff and ***** of dirt on my unwashed car and state he has no idea how this could have happened when they repaired the front windshield. They moved the car at least twice in their obviously crowded and tiny parking lot which is littered with metal poles, large pieces of glass, dumpsters, concrete poles, carports and garages aside from many other cars packed in to the space. The car was there for just over 2 hours. It arrived without the scratches and dents and they were there when I picked it up. He kept changing his story and gaslighting/blaming me whenever I countered his point and refused any compensation or aid. I have seen other reviews stating similar problems and am not surprised the interaction went the way it did. I want accountability. Id like my car fixed but accountability is most important here. They are wronging people when this happens and do nothing about it. I have witnessed it was not like that when I dropped it off and the business has cameras.

    • Initial Complaint

      Date:09/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got my windshield replaced by M.S. ********************** in ********* ********** on September 19th 2022. I paid $406.83 for the service. Shortly after the replacement I moved to ****, while driving I heard a rattling noise coming from my windshield. Upon further inspection I noticed the side molding was not properly sealed and therefore getting caught in the wind. If I was in ********** this is something that would be covered under the warranty, being as I am in **** that is not an option. I spoke with the general manager, told her that it is something I am going to have to get fixed and not something I should be paying out of my own pocket for as it should have been sealed properly the first time. I was told there is nothing she can do because there is not an M.S. ********************** location in ****. I have an appointment on October 4th to fix the molding seal issue, and am looking at upwards of $200. I do not believe it is right that I will have to pay for two separate repairs when this should have been taken care of on the initial replacement.

    M S Glass is NOT a BBB Accredited Business.

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