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Business Profile

CPA

Kathryn L. Scott Tax Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/27/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had given this business all my Tax Information prior To March 14. 2025. Follow-up Call made April 2025 in regards to obtaining my taxes. " She Filed an Extension on your taxes." I did not authorize an extension. I have made numerous calls with messages in regards to my taxes and concerns that they are not responding. My concern is now that this company has all my information and shut their business down. What actions do I take now.?Thank you so much for your help....**** *******

    Business Response

    Date: 05/27/2025

    ****,

    I apologize for any confusion. We are still in business as was stated on our answering service.  After tax day, our regular office hours are Monday - Thursday from 9 - 4.  You called on Thursday last week while we were in a class that was schedule weeks in advance.  I did leave a message today.  I will be the only one in the office tomorrow so if you call and get the answering message, I am with a client or on another call.  I am a little surprised that if you thought our business had closed, you did not stop by the office to see for yourself. 

    Our cut-off for tax returns to be done without an extension is typically 3/15 each year.  It does state in the engagement letter that you signed, we do returns on first income first out as much as possible.  It also states the even though you may come in by that deadline, an extension may be necessary depending on the number of tax returns in before you as we can usually finish approximately 350 returns by April 15th in a normal season.  We did receive your tax info on March 14th and you were 363 in line.  This year was an extraordinarily busy year as we missed 7 days of work in March due to the death of my mother. We have been continuing to finish the returns as they came in.  Yours was completed yesterday and is ready to be processed.

    Kathryn Scott

    Customer Answer

    Date: 05/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

Kathryn L. Scott Tax Services is NOT a BBB Accredited Business.

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