We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Art Gallery

Pass Gallery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art Gallery.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an account with Pass for my photography clients. I have at least 14+ wedding galleries with this company and they recently upgraded the system to Pass+ I signed up for all of my galleries to be migrated to the new system. I have talked to customer support and they still not have delivered my client galleries. These wedding photos are so important to my clients and I would like to receive them. They had a ten-year promise to saving our galleries and now they won't retrieve my photos. I have so many people with precious memories and family members they have lost that these wedding photos are so special for my clients. This company is not honoring what they promised to do, back up the pictures within the ten year period and I signed up for the migration process and they never fulfilled it. I am willing to pay extra to get these photos back. There is no customer service phone for me to call I can only communicate via email and they will not resolve the issue with me. (and many other photographers) they have multiple bad reviews of people going through the same process as I have and so many people have lost their precious memories. Hyperlinks of a few of my lost galleries: Password: ******* ************************************************** **************************************************** *************************************************** ***************************************************** **************************************************** ****************************************************** ********************************************** Password: ***** **************************************************** ************************************************* ***************************************************** ******************************************************* *************************************************** *************************************************** ****************************************************

  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a sweet sixteen photo shoot for my daughter and the photographer sent me a link to purchase the photos through pass gallery. I ordered the several prints and the photos were printed and sent to me with "PROOF" written across all of them. I messaged Pass Gallery and their response was they will not refund the money due to them not allowing photos to be uploaded that have a watermark. The business offered no other solution. If they don't allow photos with watermarks, how on Earth did they bill me, print, and mail me an entire order with "PROOF" written on them?

Pass Gallery is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.