We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Baby Accessories

Lalabu LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Accessories.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a lalabu dad shirt from an Instagram add. Although I clicked 3XL, the order confirmation said S. I immediately emailed support, as well as called and texted the support number in the website. No responses. Even the order confirmation says Need assistance with this order? Hit Reply! I didnt get any response and no one picked up the phone, yet I just got a shipping confirmation now after Ive tried multiple times each day since the order to change the size. There also wasnt an option to cancel the order, so I could just reorder on my own. Now Im getting a package that I will have to return and I wanted to give this as a present to an expectant dad for his birthday. So I wont even have the 3XL if I return and exchange. Families that are expecting dont need this additional stress of being unable to reach lalabu if an error on the order needs to be corrected.

    Business Response

    Date: 07/10/2024

    Hi! Unfortunately once an order is placed we can't guarantee that we will be able to change it. We did offer a free return. 

    Customer Answer

    Date: 07/26/2024

    When the wrong size was ordered and I tried to contact Lalabu right away, I did not get a response and the wrong size was sent to me. They responded to my BBB complaint with "Hi! Unfortunately once an order is placed we can't guarantee that we will be able to change it. We did offer a free return." On July 13, Lalabu emailed me saying, "Yes, I'm happy to waive the return costs! I also saw your BBB complaint. I'm sorry that we weren't able to change your order in time. We can't guarantee that any changes can be made after an order is completed." However, once I got the package, I emailed to start the return process and did not get a response. I emailed Lalabu on July 10, July 12, July 17, July 20, and July 23. No response. I also initiated the return on the website, but it is showing "needs review." Do not trust Lalabu. If you have any issues with your order, they will not help you. This is really sad considering the customers are expectant parents or people buying gifts for expectant parents who really don't need extra stress from an unresponsive company such as Lalabu. I am going to hope this complaint gets them to respond to me, but otherwise I have initiated the Dispute process with my credit card.

    Business Response

    Date: 08/01/2024

    The customer requested a return but then also opened a dispute with her credit card company. The dispute means that the funds are frozen and we are not able to issue a refund now. We have to wait until the bank makes a decision on the dispute. 

    Customer Answer

    Date: 08/01/2024

     
    Complaint: 21959432

    I am rejecting this response because: I contacted Lalabu multiple times to complete the return. They have not replied. I emailed them on July 10, 12, 17, 20, and 23 and did not get a response.

    Sincerely,

    *********

    Business Response

    Date: 08/14/2024

    Hi again! Unfortunately since you opened a dispute with your credit card, we are unable to issue a refund. The bank freezes the funds. Also, please send any future emails to ******************************* The email you are using is not in use. 

    Customer Answer

    Date: 08/16/2024

     
    Complaint: 21959432

    I am rejecting this response because: My return status is still under needs review. You have not been responding to my emails or contacting me. I have the package unopened and ready to return as soon as you initiate it. Hurry up

    Sincerely,

    *********

    Business Response

    Date: 08/23/2024

    Your return has been approved. Just to be clear, we still cannot issue a refund until the credit card dispute is cancelled or ended. Also, if you'd like a faster response you can email us directly. 

    Customer Answer

    Date: 08/23/2024

     
    Complaint: 21959432

    I am rejecting this response because: I see the accepted return confirmation, but the return value is incorrect. I was told by ************** that the return fee would be waived. The return confirmation says $59.46, I paid $71.91. Also, you claim I'll get faster response by emailing directly, but my multiple direct emails have not received response from you. You are only replying to me on BBB. If you'd like to talk to me by email, please email me first. You know my email address. Thank you.

    Sincerely,

    *********

    Business Response

    Date: 09/04/2024

    I have reached out to the customer again via our company email address. The bank is reviewing the dispute, so we have to wait for that before a refund of any amount can be issued. 

    Customer Answer

    Date: 09/04/2024

     
    Complaint: 21959432

    I am rejecting this response because: Lalabu has promised in an email dated July 9 to give a full refund (waiving the return charges). They have not confirmed with me or the credit card company that I will get a full refund.

    Sincerely,

    *********

    Business Response

    Date: 09/12/2024

    Again, we cannot issue a refund because the customer started a dispute with her credit card company. Once that is ended we can proceed. 

  • Initial Complaint

    Date:12/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this shirt for my husband for Christmas. It is not custom made but no return/refund option is available. The fit is terrible and the material is not as described. The company will not refund the purchase even though it was less than 30 days ago. They discounted the shirt $10 and claim that makes it a final sale. Ive never know a company to mark shirts that they are still actively selling as final sale. Its not like they are stopping production and trying to clear inventory. They are just trying to avoid refunds for a substandard product.

    Business Response

    Date: 01/05/2024

    Hi! You are welcome to set up a return through our return page here: ************************************************* Thank you!

    Customer Answer

    Date: 01/05/2024

     
    Complaint: 21056507

    I am rejecting this response because: I attempted to set up a return through the website and it did not let me.

    Sincerely,

    *************************

    Business Response

    Date: 01/05/2024

    Please note that we have updated our site to allow for returns of this item. So even if you attempted as late as last night, please try again. If you have any issues please reach out via our website for faster responses. 

    Customer Answer

    Date: 01/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Lalabu LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.