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Business Profile

Bakery

Too Sweet Cakes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bakery.

Complaints

This profile includes complaints for Too Sweet Cakes's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Too Sweet Cakes has 2 locations, listed below.

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    • Too Sweet Cakes

      1012 SE Cleveland Square Loop Ste 1A Bend, OR 97702-3430

    • Too Sweet Cakes

      616 NW Arizona Ave Bend, OR 97703-3206

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I planned a trip to ****, but we canceled our trip due to the air quality and wild fires. I canceled my order more than a week out and the owner will not refund me my money per her stated policy: If your pickup is a week (+) out we will issue a refund if the order dates has not be blocked out - your order was considered when we turned off orders and with your cancellation we had the potential to be missing other orders. This will be discussed on a case by case basis.

      Business Response

      Date: 08/07/2024

      This customer did not initially reach myself, the owner. She reached out to someone who simply runs emails and did not look at the order prior to handling this. That has internally been addressed. Our customer service hours for this email inbox she responded to is 4 pm - 8 pm M-F - she reached the inbox out of hours and sent several emails without allowing there to even be a chance for resolve where this would hit my inbox. We have gotten this handled and a refund has been issued for the entirety of the order. You can also see she acknowledged she spoke to me and this complaint has been cancelled. 

    Too Sweet Cakes is NOT a BBB Accredited Business.

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