Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Cabinets

Big Larry Designs, LLC

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromRay K

    Date: 02/21/2023

    1 star
    We purchased cabinets for our new kitchen and bathrooms from Larry and *********************** of Big Larry Designs. I have contracted with multitude of vendors throughout my 35 years of general contracting and remodeling and have never felt compelled to write a bad review, this being my first bad review. Big Larry Designs & the Haynies are, by far, the worst vendor/owners I have ever done business with. That said, I do take some responsibility for the issues, as I broke my own #1 rule: NEVER, NEVER, EVER, pay a vendor in full for their product prior to delivery, especially when that product is delivered months out. A deposit is fine, full payment is a HUGE mistake. A full payment requirement puts the buyer at a distinct disadvantage when problems arise, and problems will arise. A paid in full vendor has no skin in the game to communicate, keep commitments, and solve issues. Additionally, Big Larry Designs, according to their website, requires a nonrefundable design fee of $500. We never paid this fee, it wasnt discussed. You dont need to pay this design fee to any vendor as there are plenty of cabinet companies that will help you with the design for the opportunity to sell you cabinets. At the time of our order, the full payment issue was discussed at length. Larry convinced me that with his years of cabinet experience, his integrity, his commitment, and his problem solving abilities, any problems will not be an issue. After completion of our order, communication was far less than desirable, delivery & install commitments were not kept, and I had to solve the problems. I should have stood firm on rule #1, as there was no help from the Haynies. Why, because they were paid in full and had no risk, nothing to lose. Check out "tips on hiring a contractor" on various sites, i.e Houzz, ****, etc. and see what they recommend about full payment up front. This is our condensed review due to space on this site. To read our review in full, find it on ****** reviews.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.