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Business Profile

Camping Equipment Rentals

TruNorthwest Exchange

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camping Equipment Rentals.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke to ************************* on March 22, 2021 about consigning a lightly used $800 down jacket with a broken zipper. We talked both on the phone and confirmed via email that TruNorthwest would repair the broken zipper for approximately $65.00 and deduct that from the sold price. They posted the jacket on their site and gave me consignor access. The previous customer complaint on ******************** is almost identical to mine. I have not heard anything from TruNorthwest in the ensuing years and have tried getting in contact with them multiple times. I also cannot log into their consignor portal. I emailed them on April 5th and April 10th of 2023 and called and left a message on June 6, 2023. I also gave them the benefit of the doubt, and called them a second time on June 8th. I just want the jacket back. I am willing to pay the $65.00 in zipper replacement fees. If this jacket has in fact sold, I am demanding my payout.

  • Initial Complaint

    Date:03/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used to consign outdoor recreation equipment with ****** at TruNorthwest while living in ****, ******. I succesfully consigned many items with her by dropping off the items at her residence off Highway ******************** ****. Upon moving away from **** ****** in July of 2021 she informed me that she would happily retain the remaining consignment items that she had yet to sell. Consignment items were available to view on the consigner login page on the trunorthwest exchange website, as well as amounts payable to the consigner. As of checking the trunorthwest echange website earlier this year, they have completely removed their consignor and selling page and appear to have transitioned to outdoor gear rentals and the consignor page now shows a 404 error. I am unable to check to see if ****** still has my outdoor items and I am also unable to check if I have any amounts payable. I have tried calling the TruNorthwest number many times over the past six months as well as contacting via the ******** page and have not been able to get in direct contact with ******. I would like my unsold consignment items returned to me and can happily drive back to **** to pick them up, and would like any balance from sold items paid out to me. The only item I can confidently remember she had yet to sell was a "Crux AK57 size large" mountaineering backpack worth over $450 USD that I would like returned to me. Since the consignor page is no longer available I can no longer check and see what other items I had consigned with her were unsold. The address that I met ****** to consign was ********************. ****, ****** *****

TruNorthwest Exchange is NOT a BBB Accredited Business.

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