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Business Profile

Games

Pokemart USA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please note the business is primarily online so address/phone may be incorrect/out of date. Email is best way to get in touch with Pokemart USA.Pokemart USA has a process where you send them pokemon cards and they pay out via Paypal based on pre determined rates, depending on the type of card. Their form can be found via ******* as one of the top search results. About a month or two ago the submission page was supposed to be hidden everywhere, though it was not hidden from ******* and is still not hidden from ******* Store owner/management has become unresponsive, after saying they would pay me out on October 16 2022 (see email conversation). I am asking for 10% less payout than the advertised rate, as a courtesy to the business. I have attached pictures of my email and discord conversations with management.Also the ****** results page, and the card submission page itself.Tracking information for the two packages sent to Pokemart USA https://tools.usps.com/go/TrackConfirmAction?tLabels=9461211108033576834879 https://tools.usps.com/go/TrackConfirmAction?tLabels=9461211108078892545573

    Business Response

    Date: 12/06/2022

    As stated in the customer complaint, the product he sent to us using our bulk program for payout, was done so using an invalid link which he was somehow able to access to create a submission. Both at the time of his submission, as well as currently, we are not accepting any bulk at this time. As directly stated in our bulk FAQ, there is no estimated turnaround time for payouts and considering we are already swamped with bulk management, we informed the customer that we would make an acception to accepting his bulk, with the expectations that there would be no estimated payout date as delays were to be expected due to our submissions being closed from high demand. If the customer would like us to ship his cards back to him, we will gladly do so if he no longer wants to keep waiting. Otherwise, we will try our best to process the submission under the circumstances of the improper submission. Please let us know what we can do to help best resolve this conflict in a professional manner. 

    Customer Answer

    Date: 12/06/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Pokemart USA may keep my cards and process/send payout when they are able to.


    Sincerely,

    ***************************

Pokemart USA is NOT a BBB Accredited Business.

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