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Business Profile

Health and Wellness

Prime IV & Wellness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 2024 $159, April 2024 $159, May 2024, June 2024 ($159 refunded)I had 1 IV that I paid for $89 Feb 2024. I said I would think about the membership then noticed 2 withdrawals of $159 and received a call that I should book an appointment to use my service. I questioned that I did not recall signing up and they said I did when I asked to cancel, and only had a month to use any services I had accrued. Based on their hours and my availability it was going to take me longer than 1 month since they advise only receiving the IV once every 2 weeks. I recently called to cancel an appointment and asked how many I had left and was told 1 session left so I asked to cancel and planned to use the service within the month. They called back to say that my contract was 6 months so I could not cancel yet unless I wanted to pay a cancellation fee. I asked to see the contract and was called to let me know that it seems I had not signed a contract like I was told so therefore money was being deducted from my account fraudulently. I emailed and asked for all money that I didnt agree to, to be refunded and after several days and a follow up email ********************************* (the franchisee) called and left a message and then we went back and forth on email with the final email telling me that since they couldn't take the treatment back I actually owed them money based on the non-member fee. I looked up the Franchise Headquarters and emailed with a faulty email and there is no phone number to be found. I have attached the chain of emails from me to the owner of the business.

    Customer Answer

    Date: 07/23/2024

    I have received a full refund after getting through to the owners of the Franchise who are related to the Franchisee that I had the complaint with. I am happy to remove the complaint now that they saw fit to resolve the issue.

Prime IV & Wellness is NOT a BBB Accredited Business.

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