Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in today the front desk girl was very rude to me because I did not know my insurance info for a work comp Case I was referred to,She insisted she had no ability to find my info and complete my forms so I could be seen today all well knowing that my referral info would have had that on there as far as I know from what my doctor explained to me,She refused to help me today And said agin we will not see you unless I give the all the care information with me also I insisted its a work comp case And no other insurance info was to be seen today but she insisted I give a her my personal insurance so I dont understand why I was. Treated that way also I have a Spanish last name and looking face so I feel like that they are all white in there I felt it was a discrimination issue that needs to address especially these days Not sure if you can do anything about it but Im asking my doctor to refer me else I never wanna go back there again its a shame to have to be treated that way.

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billing statement 2-28-23, due date of bill 3-24-23, Account # **********. I have gone to ******************** for 6 in office visits. Prior to my first visit I contacted them to inquire if my insurance would cover my visits and to find out if I would have a copay. I was told they wouldn't be able to give me that information until the day of my first appointment. At my first appointment I inquired again after giving the receptionist my insurance information. They told me they looked everything over and that I would NOT have a copay and that insurance would be covering the visits. I just recently received a bill with a balance of $314.81 and was told by rebound that another bill was on its way. I have contacted their office and billing department multiple times. They inform me that they will look into the matter, but have yet to call me back. Upon researching this company further I have found multiple consumers with the same exact complaint. They are misleading the public into believing that their insurance will cover their visits. If they are not able to look at our policies and tell us exactly what we will owe, they should not be advising on the matter. Especially for in network care. I want Rebound PT to absorb this entire bill as it is their mistake.

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received care beginning in March 2022 through July 2022. My dispute is not about the care I received, rather about the billing and payment process.I established a payment plan in August 2023 and they explained at the time it they were willing to accept physical checks and that they would continue sending the bill. They explained that as long as I made the payment every month all would be well. On January 18, 2023 I received a call from a new representative. Heres a synopsis of the opening conversation.Representative: sir your payment card has been declined. If you dont make a payment were going to send you to collections.Me: excuse me Ive been sending the checks every month and I have not missed a single payment. And you do not have my card on file, so that is a lie. Representative: yes I see thats true here you havent missed any of the payments, but it is our policy that we require to have a card on file so that we can guarantee the payment.Me: that *** be true but I set up a payment plan with one of your representatives in August and Ive been making every single payment.Representative: Thats true but we dont allow that. But I will ask my supervisor to see if we can make an exception.She hung up to talk to the supervisor then calls me back and says we will not allow you to continue with your payment plan and that there was a miscommunication. Then goes on to say the second lie of the conversation which was that most other medical providers demand payment within 90 days and that they were being quite quite generous for allowing six months. The representative goes on to threaten collections if the payment is not made in full within totality of six months. Effectively now. I am disputing the falsehood payment plan I established, and their arbitrarily going back on the commitment they made at the time on the call in August 2023. Additionally the unprofessionalism of lying repeatedly on the phone to get what they want.