We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Information Technology Services

Dutchie

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dutchie has changed my payment method without my consent. Originally, I was paying credit card for each stores billing. They suddenly decided to start receiving payment via ACH direct deposit. Not only that, they decided to group all of the stores together. These stores are all separate corporations so it doesnt make sense to do 1 billing for all stores. I have never consented to it. I have all the email exchanges as well.

  • Initial Complaint

    Date:06/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Frustrating just trying to make an order for delivery these last two days. 1. 6/12/2024 I got off of work and I went to make an order for delivery and the delivery options were no longer available. I wasn't aware there was a cut-off time for delivery because it is not advertised anywhere. I don't have a car but I ordered my order for pickup and gave my friend my ID and order information, only to find out from the store that is also not an option. They said that she could recreate the order in the store and pay for it there.... she didn't have the time or the money on hand to do that. The store name is Capital ********************* 2. I went to sleep and said ok I'll order while I'm working tomorrow. 6/13/2024. I went to order around 10 am EST. Dutchie has one of my bank accounts on file. I put my items in the cart and without a tip it came up to $70, with a tip it came up to $78. I put $85 in my Dutchie connected account and tried to pay for my order. Each time it kept saying "insufficient funds". Finally, it said an error code "V011". I talked to support and they said they had removed the block and to try a different payment. So I switched my linked Dutchie bank account to my main bank account. I still received the V011 error. Then the agent said I would have to wait a couple of hours for my Dutchie account to be unblocked. So I said this is frustrating because yesterday I waited until later in the day and by the time I made my order I was told that Dutchie is not delivering anymore and I needed to pickup. This is the second day I am trying to order and now it's a different problem. The agent then told me to contact the store for a payment adjustment. The store told me dutchie is the only online method to pay for delivery, the only other way I could receive my order is of i picked it up. I have no car, I work 10am-7pm EST. So basically I can't order at all. I am very frustrated. I was stressed before but now I am even more stressed. Like what ?

  • Initial Complaint

    Date:04/18/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dutchie is a point of sale company that gathers banking information, but does not keep it safe. I have requested to view my data they have collected and to have that data deleted, and they have refused to do so.

  • Initial Complaint

    Date:09/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, Im reaching out because Dutchie has been taking money out of my account since 9/06 in the amount of 18$ and 34$ total that day they took out 68$ . So I moved my money and I reached out to them someone by the name of *** reached back and said they were investigating, I reached out on my birthday 9/11 because I thought this issue was being taken care of, it was not. I look at my account that day and Im negative $22.34. I dont know whats happening I just know I need my money back and Ive been reaching out for days with no response. Id like my money back and my account closed with these people please!

  • Initial Complaint

    Date:08/21/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 15 I placed an online order at *************** in ***********, **. I used Dutchie pay to pay for the order. When I went to pick up my order, the sales person could not find it in their system. They rang up my order manually. Additionally, I was asked if I wanted to apply $10 in rewards points that I had accumulated and was then instructed to pay with my debit card. This took my order from $70 to $60. The next day, I noticed that in addition to the debit card charge I was also charged the $70 purchase amount through Dutchie pay. I immediately called *************** and was advised to wait and see if the charge actually posted to my account and if it did they could offer me store credit for the duplicative charge. I also alerted my bank to the duplicate charge on my account. The next day, the charge did post and I again called my bank and filed a claim. I am seeking a refund of the $70 charge. Attached are the confirmation email I received for my online order, a copy of my in store receipt as well as screen shots of both charges on my bank account. While the vendor name and amounts may be different, the receipts will show the discrepancy. Please send a refund as I need that $70 to pay my bills. This is unfair. Dutchie Pay is marketed as a safe and secure payment method, but I was robbed of my money due to some error that was NOT on my part.

    Customer Answer

    Date: 08/24/2023

    I was able to get resolution with my bank directly. Thank you. 

Dutchie is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.