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Business Profile

Locksmith

Reliable Locksmiths

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

This profile includes complaints for Reliable Locksmiths's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 20th I purchased a new truck key and fob never got the new key fob. Reliable Locksmiths CCB#******. Mason Stone master technician. I have called Mason several time and he just gives me the run around. Now he wont even take my calls.

      Customer Answer

      Date: 04/12/2024

      Here is the look CCB up information I found online.

      Business Response

      Date: 04/19/2024

      That is definitely our card, but I dont have a charge with that account, and we moved out of that area and dont operate there anymore. The customer has received parts on site from us far as we know but I have never worked with this customer maybe they are mistaken us for the other locksmith that was in the area with that name but if it was us I would love to refund you if you really didnt receive parts but we never collect the full total amount with out completing the work so I know its not us but I would please advise the customer to do a refund to that amount or a chargeback so they could get their money back. And we are very sorry for this instance if they need any help whatsoever, please tell them to reach back out to us. Weve sent them a couple text messages as well advising them to do a chargeback because we are unable to find our portal.

      Business Response

      Date: 04/19/2024

      That is definitely our card, but I dont have a charge with that account, and we moved out of that area and dont operate there anymore. The customer has received parts on site from us far as we know but I have never worked with this customer maybe they are mistaken us for the other locksmith that was in the area with that name but if it was us I would love to refund you if you really didnt receive parts but we never collect the full total amount with out completing the work so I know its not us but I would please advise the customer to do a refund to that amount or a chargeback so they could get their money back. And we are very sorry for this instance if they need any help whatsoever, please tell them to reach back out to us. Weve sent them a couple text messages as well advising them to do a chargeback because we are unable to find our portal.

      Business Response

      Date: 04/19/2024

      That is definitely our card, but I dont have a charge with that account, and we moved out of that area and dont operate there anymore. The customer has received parts on site from us far as we know but I have never worked with this customer maybe they are mistaken us for the other locksmith that was in the area with that name but if it was us I would love to refund you if you really didnt receive parts but we never collect the full total amount with out completing the work so I know its not us but I would please advise the customer to do a refund to that amount or a chargeback so they could get their money back. And we are very sorry for this instance if they need any help whatsoever, please tell them to reach back out to us. Weve sent them a couple text messages as well advising them to do a chargeback because we are unable to find our portal.

      Business Response

      Date: 04/25/2024

      Did you guys get my first message about this? Sorry ** having trouble submitting messages here.

      Business Response

      Date: 05/02/2024

      Awesome thank you so much for coming back. ****, as long as it states you know, I think she has a charge from another technician. Ours dont pop up that way, and I confirmed with our merchant. So I know that they ran into another company in that area so I would definitely just do a chargeback on that company and I hope that you have that response in there just so it protects us for a future customers looking to make sure that we do everything we possibly can to make sure the customers satisfied and I did try to call that customer and they didnt pick up any phone calls. We left voicemails so, Im not sure why we havent heard back but thank you so much ! 

    Reliable Locksmiths is NOT a BBB Accredited Business.

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