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Business Profile

Mattress

Cascade Mattress Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattress.

Complaints

This profile includes complaints for Cascade Mattress Co's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cascade Mattress Co has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Cascade Mattress Co

      61334 S Highway 97 Ste 340 Bend, OR 97702

    • Cascade Mattress Co

      224 SW 6th St Redmond, OR 97756-2107

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/10/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jan 4, 2023, I ordered a bedroom furniture set consisting of a ****************** frame, a ******** Dresser, and 2 Syracuse night stands, delivery and set up. They had an estimated delivery of 2-3 weeks. Total was $3500.00. Which I have paid in full. They got an early delivery and came to deliver on Jan. 13th. During unboxing and setup it was discovered that the dresser was damaged severely on the top right corner. They took it back with them, saying that it would be replaced with a good dresser in about 10 days. It is now Feb. 10, 2023 and I still have not received the replacement dresser.

      Customer Answer

      Date: 02/13/2023

      Thank you so much for your assistance with this matter.

      Cascade Mattress Co has reached out and we have resolved the issue.

       

       

      *********************

      ************

    Cascade Mattress Co is NOT a BBB Accredited Business.

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