We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security Guards

Security Pros Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Guards.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im getting harassed by an employee of Security Pros. I drive a van and when I go into my job *** puts tickets on my van. I just a verbal altercation where he threatened me. I called their offices an spoke with *** and was extremely rude to me. This business shouldve have the ability to harass and tow vehicles.

    Business Response

    Date: 09/06/2024

    For the record:  This claimant is NOT a customer, supplier, employee or anyone who has any connection to Security Pros, ***** so claimant really has no standing to file a complaint with the Better Business Bureau.  This is the first complaint my company has received in over 30 years of doing business in ****, *******  We have a *****% satisfaction rating from our clients and are the largest private security services provider in our region.

    Security Pros, **** has been hired by the ********************* to enforce the ownership's rules on this private property, specifically: No loitering day or night, no camping in vehicles day or night and no panhandling on-property day or night.  We have provided this service there for over 25 years.

    I have attached our Condition Report (#*****), detailing our interaction with claimant.  We were simply enforcing property rules in explaining the no camping/loitering on-property.  ********'s van appeared to be occupied by two individuals, with the engine running and shades drawn.  We have had significant problems with loitering/camping on this property, so this was our initial observation of claimant and guest.  When contacted, claimant stated that they work at an adjacent business on another property.  We verified this and backed off any further contact that day with claimant.  While claimant is allowed to park on ********************* property to go to work, claimant is not allowed to loiter for long periods of time in their vehicle on-property.  ******** wanted to argue with our officer, then called our office to complain, left a low (one-star) review on our ****** Profile page and then filed this complaint with the BBB, all over what amounted to a parking warning!

    Thank you for allowing this response to what we believe to be an unwarranted complaint.

    ************************* - President/CEO Security Pros, ****

Security Pros Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.