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Business Profile

Self Laundry Service

Express Eco Laundryomat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Laundry Service.

Complaints

This profile includes complaints for Express Eco Laundryomat's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Express Eco Laundryomat has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Express Eco Laundryomat

      407 SE 3rd St Bend, OR 97702

    • Express Eco Laundryomat

      1046 Lancaster Dr NE Salem, OR 97301

    • Express Eco Laundryomat

      1604 S Hwy 97 Redmond, OR 97756

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to the EcoLaundry in ********** a week and a half ago. Needed to use the 2 large washers because of all the bedding I needed to wash up. It was slow so it wasn't a problem. The newer employee said I couldn't use both. I questioned her on it. Then at a certain point, I felt she was harassing me, so I mentioned to her to leave me alone and walk away so I could get my laundry done. She continued, so I asked her for her manager's phone number. She refused to give it to me. She ended up calling the police. It ended up that they said I was trespassing and needed to leave. They said once my laundry was done, they would bring it out to me. The one officer said he would get the manager's phone number for me and call me (gave him my phone number). He never called me. I have been doing my laundry at this particular laudromat for over 10 years, and I never have been treated like this by any other employee that has worked there. They all have been friendly with the customers. Would like to be able to do my laundry there again because of the convenient location, despite of what happened, but the trespassing needs to go away.

    Express Eco Laundryomat is NOT a BBB Accredited Business.

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