We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sporting Goods Retail

GrizzlyStik Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from the business (order ******) on 9/22/22 for $149.68. The item was backordered. I received notification that item had shipped on 2/2/22. There was no tracking number provided. Product has still never arrived.I contacted company 8/29/22 to explain situation and ask for clarification. **************** representative asked why I had not inquired about package earlier. I explained that I work seasonally in Alaska without cell service and internet access. Caretaker and video surveillance at my residence confirm package was not delivered during my absence. I asked representative if there was any recourse for the situation. Representative said she needed to talk to someone else.I was then put on hold for one hour twenty seven minutes before the phone call was terminated. The representative did not mute the line so I was able to listen to her discuss the situation with fellow staff. A fellow employee explained to her that someone manually marked my item shipped in the computer system but never shipped me a product. While the representative thought I was muted she insulted me, and made multiple inappropriate remarks about the situation. I then listened to the representative and staff complain about other customers, and talk about ******* shows and various other topics. This company makes amazing products. Everyone makes mistakes. All I am asking for is to receive the product I was charged for or my money back. While I was waiting on this order to ship I ordered and received other items from the company and was pleased with their product. I am extremely disappointed in their customer service department. I have also disputed the charge with my credit card company.

GrizzlyStik Corporation is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.