Complaints

This profile includes complaints for Les Schwab Tire Centers of Oregon LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Les Schwab Tire Centers of Oregon LLC has 3 locations, listed below.

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  Les Schwab Tire Centers of Oregon LLC

  null Bend, OR 97701-3406

• 

  Les Schwab Tire Centers of Oregon LLC

  2001 Federal Blvd Denver, CO 80211

• 

  Les Schwab Tire Centers of Oregon LLC

  800 E 88th Ave Thornton, CO 80229

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Utilization is an experience with the line of credit that was extended between the consumer (ME) and the person (YOU) LES SCHWAB TIRE CENTER that is making the report. CONGRESS clearly states that the reporting of Transactions or experiences between the CONSUMER and the PERSON making the report is not included on the consumer reports!YOU HAVE VIOLATED THE **** 15 USC ****a 2Ai by reporting this transaction or experience (Utilization) on my consumer reports which CONGRESS clearly states IS NOT included on my CONSUMER REPORTS.P.S. Please be aware that dependent upon your response, I may be detailing any potential issues with your company via an online public press release, including documentation of any potential small claims action.Cc: ************************************ Cc: ************************* Cc: Better Business Bureau Cc: FTC La'Vascia Amiri

  Business Response

  Date: 02/07/2023

  BBB Case ID ********
  We regret that ************* had a negative experience with Les Schwab ************ We take customer reports seriously and work diligently to immediately address customer concerns.
  According to Les *********************** records, ************** first opened his retail credit account at the Happy Valley Les Schwab tire center on August 26, 2022, and charged products and services to that account. In September 2022, ************** failed to make the minimum payment due and the store notified ************** by phone and text message. In October 2022, ************** claimed the account was opened fraudulently and the charges were not his, but provided no proof of his claims such as a police report. Les Schwab appropriately continued efforts to collect payment on the account and reported his lack of timely payment on his account. On November 7, 2022, at Mr ****** request and as a courtesy to **************, the late payment was removed from Mr. ****** credit report.  ************** made a payment to his account on that same day. On November 28, 2022, ************** sent a statement stub with UCC coding to show his account was paid in full. Les Schwabs employees informed ************** that this form of payment was not acceptable and in order to avoid late fees and credit reporting, ************** must make a payment by credit or debit card, *******'s check or cash. Les Schwab continued and will continue to collect on Mr. ****** outstanding debt. 
  Although Les Schwab respectfully disagrees with the allegations in this report and are unwilling to resolve his concerns for what Mr. *********** asks, we would like to assure Mr. *********** that Les Schwab remains committed to providing the best service and products possible.