Complaints

This profile includes complaints for Bob's Classic Auto Glass's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bob's Classic Auto Glass has 2 locations, listed below.

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  Bob's Classic Auto Glass

  21170 Highway 36 Blachly, OR 97412

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  Bob's Classic Auto Glass

  29898 E Enid Rd Blachly, OR 97402-9600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered custom cut glass, channel kits and weatherstripping for a **** Buick Super on May 26, 2023 (estimate # ****). I was told by a sales rep that the glass was on the production list and will ship in "2 weeks". I've followed up over the past 2 months by email and phone asking for a status update and was always told "it'll be next week" or "I don't know why we haven't shipped." My last phone call was in mid-July 2023 and told the sales rep to call me back once they have figured out what is going on. That phone call never came, so I opened a credit card dispute. There has been zero progress or communication since then.

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Needed back window for **** Packard. Initial call went well. Was told they had template, but it would help if I traced old window. We did, mailed it. Called to make sure it was received. Great people. Received new window July 3. Could not install because it was an 1/8th of an inch too big all around. Stuff happens. Called, talked to **** who questioned dimensions and installation; recommended I send picture. Sent video that clearly shows discrepancy. Called back and **** said to hold. Finally talked to ***, namesake of the business. "What can we do about this," I said. "You could send a video that a human being could see," he said. "I'm no videographer," I responded. *** then questioned (1) the installation, (2) the method of tracing and (3) my attitude, which was admittedly getting edgy after three phone calls and questions about my abilities and nothing about a possible mistake on their part. Said ***: "looks like you used a Sharpie to trace it." I said we used a pen but he basically called me a liar....and more. Good customer relations this was not. If the tracing looked like it was done with a Sharpie, which it was not, they should have noticed when they used the template. And IF they thought it was a Sharpie -- meaning thicker lines than a pen -- then they should have worked toward the inside of the tracing. But the glass was cut a full 1/8th of an inch OUTSIDE the tracing, which was easy to see when you put the cut glass over the tracing, regardless of ***'s critique on video technique. Whatever. He reminded me multiple times I had a bad attitude, which was becoming a self-fulfilling prophecy. He offered no way to mitigate the issue. I am out 175 dollars. I have collected, restored cars for five decades and feel a kinship to those in our community, which is why I went with Bob's Classic Auto Glass, even though it is in ****** and I am in **********.