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Business Profile

Storage Units

Columbia Basin Self-Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 24th, I called to rent a unit and was told that the size I wanted was full, but someone was moving out and so she will make it available to me if I could rent it right then. I didn't need it for another 3 weeks, but went ahead and rented it for the first month at $80. Some colleagues shared that I should be aware of how hot the ******* get in ******** and recommended that I get a temp controlled unit. I called in the morning of the 6th day (5/30) of my rental and explained this and asked if any of their units were temp controlled. They are not, so I said I would need to go elsewhere and asked what kind of a refund could be worked out. I was willing to settle on $40, which left me paying for an additional week where I would not be using it. I was told that there would be no refund. I checked the website and saw that there is a waitlist for my size of unit. I asked if there was any policy or contract I was not made aware of stating the no-refund policy she was referring to and she said there was not. She also said that they had been declining customers who wanted my unit so they wouldn't refund me anything. This seemed completely backwards, given my vacancy of the unit would mean that it would open up the unit up to all of these people in need. I asked if she really wanted the unit to remain unavailable for 3 more weeks, instead of letting another customer have it and pocketing an additional $20 from me. And, yes, she stated that this is exactly what she wanted to do. Any business person making a choice like this has no inclination of customer service. I offered again, a $40/40 split, but she said that no, she would keep it all and that she didn't care if I used the unit over the month or not. I suspect that there are no customers waiting for this unit and that these folks are running on empty and in desperate need of cash. I would like to negotiate a refund of $60 for the time remaining after giving notice.

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