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Business Profile

Moving Companies

RJ's Moving and Hauling

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03/31/2022, I made a deposit of $2000 to RJ Moving and Hauling to secure moving services on 06/15/2022. We verbally agreed upon a total cost of $8,125 for the move and I was given an invoice that reflected $6,200.00 for moving labor, $2,925 for moving truck/equipment costs, and $1000.00 for fuel. On 05/13/2022, RJ Moving and Hauling charged me $3,199 for the truck and equipment ($274 more than I had been originally billed for) with the expectation that the additional funds would go to our total ****. This brings the total I had paid toward the final **** to $5,199. On 06/14/2022, RJ Moving and Hauling called us and told us they would be adding additional charges, including higher fuel costs and travel expenses - which we had been told were included in the original moving labor cost. We tried to work out a comprise with the additional costs and came to a verbal agreement, to which he said he would draw up a new invoice and send it over. When he sent the invoice over, it did not match what we had discussed at all. We called again and were given new numbers again, verbally agreed, and then a new invoice was sent over. Again, this invoice did not match. On 06/15/2022, we called RJ Moving and Hauling again to complain about the invoice, to which he said he would fix, and send us over a formal contract (which we requested). Again, the contract did not match what we had discussed over the phone and prices were increased again. Additionally, RJ Moving and Hauling had claimed to have put the moving vehicle, but it was revealed later on that they had put it in someone else's name. At this point, we decided to cancel our services. RJ Moving and Hauling agreed to a refund over the phone and asked us to wait **** days for it to be processed. We have waited for the refund and it has not arrived. I have attached as many documents as I can, but the invoices and "contracts" were edited/overwritten in Square so it is difficult to track the changes.

RJ's Moving and Hauling is NOT a BBB Accredited Business.

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