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Business Profile

Furniture Builders

All Over the Board LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Builders.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/18/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired ***************** to sand, strip, stain and paint a china cabinet. I explained to him that I only recently obtained possession of the cabinet which is an heirloom and the sentimental value to me. He and an associate picked up the cabinet from my home on 5/25/22. He sent me an invoice that same day which I quoted the price of $740. I paid half the quoted amount as requested to purchase supplies and start work. The work has not been completed and I have received no estimate of when the work will be finished. The last message I received was on 9/9/22 stating it was "unknown" when work would be finished. I have been trying to contact him since with no response. I received a text from his phone number on 11/4/22 from someone claiming to be his mother informing me he had been in a car accident a few weeks ago and I would be contacted when my belongings were located so I could pick them up. However, I spoke with his mother who verified she did not send the message and **** is not in the hospital and has a pattern of lying and drug use.

    Business Response

    Date: 12/01/2022

    **** has been in the hospital for a month now after sustaining life threatening injury due to a car accident. **** items have been returned. As far as the allegation about drug use and lies. That is hear say and widely false. ****** has spoken to a person who is not apart of Troys life and  has not been for many years. In fact the said person has a history of proven lies herself. As the family members who are helping **** in his recovery ask that the latter part of, if not all of the claims be stricken and not published. 

    Customer Answer

    Date: 12/01/2022

     
    Complaint: 18376728

    I am rejecting this response because: **** claimed in his earlier messages that the work he was doing was going slowly. However, absolutely no work has been done which confirms he has been lying the whole time. I was asked to pay the deposit of $370 so materials could be purchased but none were purchased. Since no materials were provided with the cabinet and no work was completed, I still want my deposit back. 

    Sincerely,

    ***********************

All Over the Board LLC is NOT a BBB Accredited Business.

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