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Business Profile

Health Care

M-Care

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for M-Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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M-Care has 2 locations, listed below.

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    • M-Care

      503 Railroad St Brookings, OR 97415-9043

    • M-Care

      PO Box 5299 Brookings, OR 97415-0102

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I established care with M-care ********************* in January 2024 and after being treated poorly at previous visits by ****, the last appointment I went to was 4/4/24 I was scheduled for am $800 out of pocket procedure requiring a same day am and pm appt May 13. ********************* called the Fri before 5/10 at 7am to ask that I come in earlier on 5/13 so he could do an ultrasound to confirm he'd do injection safely. ** was previously informed by me that my husband requested time off work to drive me as a safeguard because it involved spine injection. On 5/13 about 815am as we were driving to my appt Tres called my cellphone and rudely said "do not come into the office" they can't do the procedure the assistant isn't available. I began explaining that the ** needs to do the ultrasound first anyway so we will just do that Tres angrily said "We are going to reschedule!" I said "even though I also have a 345pm appointment today?" She stated angrily "No we are rescheduling!" I said "I have to go" and hung up. My husband was shocked & this being the last straw, so I never contacted them again because I wasn't going back to them anymore. On 5/16 I began inquiring for provider for my back condition and the only one fir same procedure is in ******** near ******** OR. Other options are nerve blocker or steroid injection in Medford OR & I'd have to establish care at a separate provider to be referred. So I called PCP off my insurance list &was told not accepting new patients. I had to wait and try again in a few weeks. Then July 9th I received a message from ***** at M-care did I wanted them to send authorization request for Contrave. I said no but I needed auth sent for hydrotherapy at Coastal PT. She scheduled a tele apot for July 24 10am. Then I received a letter 7/19 from ********************* stating they will not provide care and cancel my appt. Message left wEmily for ** to call me with explanation was never returned. 7/24 ******* at ********** insurance called M-care Tres hung up on her.

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