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Business Profile

Mushrooms

Magic Truffles Shop

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My package was not sent after placing an order and they no longer communicate after receiving payment. I believe this is a scam. They initially told me to pay via ****** and send the payment to ********************** My first payment I paid $142 as a business payment. They refunded $109 and told me to repay to individual instead of business. I originally paid $142.00 through ****** but was told that I did not pay correctly and had to repay so I was credited only $109.00 and given instructions on how to pay correctly. I repaid correctly the money that I was given back ($109) but was told that I still owe $33.00. I went ahead and paid the $33.00 correctly with their instructions and asked if I could get the $33.00 that was originally with the incorrect payment but communication stopped after that. So far I have paid $175.00 and have not heard from anybody. I have attached the screenshots of the payments and below is some of the correspondence:On Tuesday, July 30, 2024 at 04:44:34 PM EDT, The Magic Truffles Shop ************************************************************** wrote:Dear *****,Your order #**** has been received and awaiting payment. Make your payment to our ****** ID below: Payment amount: $141.70 Note: ****** manual payments are sent as **************** to avoid chargebacks and bypass the restrictions against the purchase of Magic Truffles by ******. Do not select Goods and Services when making a ****** payment. ****** ID: ********************* Send us a receipt of payment for immediate confirmation.Regards,The Magic Truffles Shop On Wednesday, July 31, 2024 at 12:34:46 PM EDT, The Magic Truffles Shop ************************************************************** wrote:*****, you sent $109 instead of $141.71. Please send your balance of $33.00 to the ****** ID below making sure you select friends and family as instructed.****** ID: *********************

Magic Truffles Shop is NOT a BBB Accredited Business.

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