Complaints

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• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flintstone Properties purchased the manufactured home community I live in on November 1st 2023. Since that time they have not fulfilled the tenets of our leases specifically as relating to managing the Landscaping and common areas in the park, providing safe drinking water for all homes in the park, and keeping the property clear of hazards. We have repeatedly brought concerns to their attention both as individuals and as the tenants association board and Flintstone refuses to fix or address any of the issues.

  Business Response

  Date: 06/10/2024

  Flintstone Properties started with Whaleshead November 1, 2023.

  All leases were assumed by Flintstone and have been fulfilled.

  December 6, 2023 a 45 hour meeting between Landlord and tenants was conducted.  Tenants were provided an opportunity to openly discuss concerns and ask questions.  Landlord was provided the opportunity to ask questions and provide information.

  Landscaping - during the winter months, landscaping and grounds maintenance was done, when weather permitted, by the on-site staff, with the exception of the larger, more steep areas of the property.  While the landscaping needs were being assessed and  landscaping/groundskeeping companies contacted and quotes obtained, the on-site staff were maintaining what they could during the drier days and as the weather changed moving into spring, more frequent landscaping and groundskeeping was able to be done.  The Landlord also hired a company that was familiar with the property and had already been on-site conducting repairs to assist with the spring growth throughout the property while a permenant landscaping/groundskeeping contract was secured.   On May 21, 2024 Flintstone entered into a landscaping/groundskeeping permenant contract.

  Safe Drinking Water - as historically experienced on this property, issues with the water system operation and leaks in tenant's homes have continued since Flintstone's involvement.  ************ of water supply issues, clean bottled water was delivered to those affected homes, clean and safe drinking water was available to all residents in the lower part of the park in the ** section, boil order advisory was in place whereby boiling tap water would enable the tap water to be consumed and all homes were provided with instructions, clean and safe drinking water was trucked in from an outside source.  With each situation, repairs and adjustments have been made to the system, improving the supply and operation of the water serviced.  This was always communicted with tenants, as well as the communication that the entire water system is being assessed in order to create a capital project plan for improvments and upgrades to take place over the next several months.  During the water service interruptions, it has been discovered that homes that had leaks were the cause in several of the interruptions of service.

  Hazards - any hazards that have been identified and deemed to be a hazard have been addressed in a timely manner and/or when contractors are scheduled.

  Concerns - all concerns deemed to be relevant are heard and if they have not already been addressed, are addressed in a timely manner or when contractors can be scheduled - this includes concerns from tenants as well as the newly formed Tenant Association.  On May 28, 2024, our Attorney and the ************************ met for a 2 hour meeting to discuss concerns and the Landlord is in the midst of responding to any concerns that were brought forward.

   

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21634837
  
  I am rejecting this response because:

  The meeting held was only 4.5 hours, not ************************************************************************ the meeting and have still not been addressed. Basically the meeting was too tell us that they had assumed it leases but we're still changing the tenets of the leases, including garbage service, landscaping, and cable service. 

  During the long term water outage, bottled water was delivered to SOME sections impacted, but not all sections (e.g. the I and OV sections were not delivered water until the last few days of the outage, and then only once). Many requests for water, over several days, were placed before Flintstone agreed to deliver water. After the initial delivery, only those cabins who specifically requested more were given more. No accommodations were initially made or offered for those who could not access the community showers (they are not *** accessible) until repeated requests had been sent (days later).

  No landscaping was done from November 1, 2023, until April, 2024. The common areas near my home have still not been tended to, despite repeated requests. The lease state Flintstone is responsible for ALL landscaping, yet they are refusing to do the required landscaping in many areas, saying that what has always been common property has now been defined as the responsibility of adjacent owners (in direct violation of the lease). 

  I understand the water system is an ongoing problem and appreciate the efforts you have made to fix it. But not providing sufficient bottled potable water to ALL impacted sections is not acceptable, not is not offering timely accommodations to those with *** ******************************** will the areas I have specifically mentioned as being in need of landscaping be addressed? 

  
  Sincerely,
  
  *******************************