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Business Profile

Recycling Services

Hoodview Disposal & Recycling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recycling Services.

Complaints

This profile includes complaints for Hoodview Disposal & Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hoodview Disposal & Recycling has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      07/07/23 Hoodview Disposal refused to pick up recycling due to not be a the curb. **** ********* has not taken the recycling to the curb prior to this refusal of pick up. Hoodview Disposal has prior to the request gone into the parking lot to collect recycling. This all started when one of their employees let one of the dumpster's roll into one of our company vehicles causing damage. Their answer the problem was deliver multiple smaller cans (one dozens to be exact) which has locks on cans. They have been very unresponsive in picking up the garbage and recycling on time and the date on scheduled pick up. 06/29/23 called Hoodview Disposal for non pickup and was told we our on call pick up. Our scheduled pickup day is on Fridays and has been for the last few months. We seem to be getting nowhere except continuous unprofessional argument's, finger pointing and rotating excuses. **** ********* just wants Hoodview Disposal to provide the service we pay for. Due to the City rules we limited to enlist in other garbage collection services.

      Business Response

      Date: 07/10/2023

      Due to an incident causing damage to a vehicle on the property in March of this year, it was determined that maneuvering large 3 to 6 yard containers at this site could not be done safely. The property sits on a slope making it very difficult to control large waste receptacles. In March, I met with *** at the site to explain this and offer smaller 95 gallon carts as a solution. It was agreed upon that the carts would be placed at the fence, inside the gate to the parking lot, on service days. The carts have consistently been sitting at the back of the parking lot which is 120' from the agreed upon service location. I met with *** onsite this morning to discuss the situation and we came to this agreement again. *** and I also put the larger cardboard in my truck and moved the recycling carts to the fence so that they can be serviced today. 

      I believe this issue been resolved and apologize for any issues it has created. 

      Thank you,

      ********************* - Site Manager, Hoodview Disposal and Recycling

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had on ongoing issue with this company consistently providing the services contracted and paid for. This issue has been ongoing for years. They fail to pick up at least our glass if not debris on a regular basis. I have called, had them put in notes, requested calls back. This issue has not been resolved or an effort made to make this right. We pay every month for services not rendered. The refusal for even a call back is ridiculous. This company doesnt follow their value statements and their customer service agents are horrible. No one here is doing their proper job. We are between a rock and a hard place due to this being the only service in our area. They need to be investigated.

      Business Response

      Date: 10/24/2022

      Thank you for bringing this to our attention last week, and I apologize again that you didn't receive my voicemail until a few days later due to me leaving it on your husband's cell, as well as for the fact that you've had to contact us repeatedly over the years for a resolution. As stated in our email conversation on Friday, 10/21/22, please feel free to email me directly any time you have issues so that I and my team can ensure you're getting services for which you pay.

    Hoodview Disposal & Recycling is NOT a BBB Accredited Business.

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