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Business Profile

Heating and Air Conditioning

Comfort Control Heating Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

Customer Review Ratings

2

Average of 1 Customer Review

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Review Details

  • Gabriel B

    Date: 11/14/2023

    My central heating blower motor bearings were going, and created an awful racket (intermittently). Comfort Control Heating assessed the issue, and gave proposal to replace the blower motor. There was a charge for this assessment visit. I hired Comfort Control to replace the blower motor, which they did on a subsequent visit. After replacing the motor, the screeching from the failing bearings was gone, but now there was a loud constant hum that propagates throughout the house through the duct system. There was no mention in any note left by the tech as to what this sound was, or why my system was left with this sound. So I called Comfort Control Heating to ask them. They said they would send the tech out to check on it. After the tech left, I was told that the blower needed a new housing, but that the factory no longer made them. I received an invoice for the visit. The comments on the invoice read "Found blower housing had vibration/humming sound. Sound would stop when blower was pushed on/metal was flexed. Tried to price out new housing for customer but found part is obsolete from factory. Tried putting metal tape on housing. Also tried putting extra s**** in bracket and could not stop noise." The sound is too loud to live with, so I asked for a proposal to replace the blower (with the new motor) with something that wasn't so noisy. I called back several times asking for the proposal. They didn't provide one. They did call to follow up on where the payment for their visit to assess the was. I was surprised. The visit was to assess an issue that they created when they swapped out my blower motor. Since I called about the issue the day after they swapped out the motor, I would have thought this would have been a warranty item. They see it differently. I've asked to speak with the manager, but nobody will talk to me but the receptionist/office manager, who has been very nice and polite.

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