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Business Profile

Auto Parts

Wits' End

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for tools I never received, I emailed him directly on his site with no response at all

  • Initial Complaint

    Date:10/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wits end has a long history of taking payments and not fulfilling the order. Company has stolen enough money and continues to operate under this motto. **** has ghosted communication to all customers.

  • Initial Complaint

    Date:06/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $6,000 for a turbo charger kit. Other have the same issue. It appears to be at least 6 but up to 15. Details can be found here- ************************************************************************************ The owner **** has not attempted to communicated at all from various requests.

    Customer Answer

    Date: 08/02/2023

    I'm unsure of what additional information you need. You have the purchase date, the amount and a two year-old unfulfilled order with almost a dozen others with the same issues. Please advise

    Customer Answer

    Date: 08/03/2023

    Within the thread provided, there are dozens of customers that have purchase items from Wit's End, including myself, that have not had orders fulfilled, money refunded and there is no communication. My purchase was for $6,000 for a turbo kit for a **** Landcruiser. There are 8 other that have made the same purchase without delivery, refund or communication. What other information can I provide?

    Customer Answer

    Date: 08/04/2023

    Thank you

Wits' End is NOT a BBB Accredited Business.

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