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Business Profile

Custom Machinery

Western States Parts & Equipment Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:05/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This happened with in the last six months. I got a estimate for two hundred dallors for them to repack my cyclinder hydrolic , They had it for two to three months, before it was done, Then they charged me eight hundred dallors,I paid that. I put cyclinder in my forklift ,i was raising the boom on it and when it got to the top it just blew the bottom out of cyclinder,and this happened while the machine was idling. So i took it back in.after a month and a half they told me i could pick it up un fixed they wanted like four more hundred dallors to fix it.I was not going to pay for there mistake. When i took cylinder to them it was seeping oil when you used it very little.They still have cylinder. I would just like it fixed or my money back.I told them i have another cylinder i could use ,if i known it was going to cost me 800 dallors i would have used my other cylinder ,but thats going to cost me around 500 dallors to make it fit with all the welding that will need to be done.

Western States Parts & Equipment Inc is NOT a BBB Accredited Business.

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