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Business Profile

Saddle

Rebecca Treeless Saddles

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/25/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Highlights of my email/order with said company.1. Ordered a custom made saddle 4/25/2021 2. Quoted 6 months to 1 year for completion 3. Company request a deposit of $200.00 to lock in 4. I sent in Check **** which was deposited 5/6/2021 (copy attached)5. Unable to product Saddle in quoted time (business had some personal issues)6. On 1/14/2022 I sent email to see where my order stood?7. 1/21/2022 I sent a 2nd email due to no response from 1st request 1/14/2022?8. 1/22/2022 Rebecca Saddles answered my email saying I was 8th on the list 9. 3/21/2022 I sent an email looking for an expected completion date?10. 3/21/2022 Rebecca's response was a personal & she questioned my experience with Alzheimer disease & for me to be patient along with the other 23 clients.11. 3/21/2022 I responded with my thoughts/prayers are with the Family & that I dealt with this with my Dad- terrible disease.12. 6/3/2022 I sent an email looking for see if they had started my saddle...if yes I would stick with them if not I requested my $200.00 deposit back.13. 6/3/3022 Rebecca saddle responded that I had been patient & she appreciated ******** would return my deposit.14. 6/14/2022 I got a text from the saddle companies cell # ************ @ 12:34AM EST about machines not working, her personal issues with ********** Alzheimer's and seemed to be asking me if I wanted the saddle? 15. 6/16/2022 I sent an email back stating I did not want her to text me I preferred to keep with the email string, then I asked her where's my deposit it has been 2 weeks? I confirmed I still wanted to cancel...I also text her saying I sent her an email and please refer to that.16. 6/26/2022 Rebecca sent me an email saying lots of stress, doctors etc. and I would get my money ************************** 6/28/2022 I sent her an email back, referred her back to all personal vs. business our conversations.17. 6/28/2022 I responded back to her

    Business Response

    Date: 08/11/2022


    I had problems with **** from the start.

    I sent her refund 7-22-22  and it has been cashed.
    I am sorry you had to do this,  but the world is full with spoiled rich people that think you should have a saddle hand made, at the drop of a hat.

    Thank you for your services.

    Rebecca and the gang

    Make checks payable to:

    Underwood enterprizes
    6560 *******************
    *************,  ******
                  97502
    ************-cell & text
    ************

    www.rebeccatreelesssaddles.com

    Customer Answer

    Date: 08/12/2022

     
    Better Business Bureau:

    I want to thank you for your assistance with resolving this businesses practice I believe because of your interaction check #**** that was dated 7/25/2022 was written out (the date you sent them my complaint), however the envelope the check was in was post marked 8/4/2022 (image attached). The check was received to me & mobile deposited on 8/8/2022 so at this time it appears the check cleared so in reference to my complaint ID ******** this has been resolved.  Once again thank you for your services.


    Sincerely,

    *************************

Rebecca Treeless Saddles is NOT a BBB Accredited Business.

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