Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 11, 2023 I consigned 2 saddles and 2 saddle covers with The Horse Blanket. I have a signed contract agreement for 1 year. A few months later I heard about them having to move locations again but was not immediately concerned because they were hoping to reopen in the future and there was no indication that this would not be the case. In August, my husband and I moved from the area up to ********** and so I began calling and texting to see if I could meet up to pick up the saddles. When I finally got a return call, I was able to meet ***** to pick up one of my saddles. That was on 9/2/24. When I met with her she said they could not find my other saddle and would keep looking for it and get back to me. Neither of the saddle covers was located at that time either. Since then, I have left voicemails and sent text messages with absolutely no response. My contract is now expired as of February 2024. I would appreciate knowing if they indeed have my saddle still or if it was sold. I understand that there were cash flow issues and if the funds are not there to pay me (if the saddle was sold) then please give me the curtesy of knowing either way. I will drive down to pick up my saddle at their convenience from our home in ********** but would appreciate some form of communication. Any help from the BBB would be appreciated.

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold my western saddle (and an english girth sold separately). Girth sold in December 2022 for $40, saddle sold in late April 2023 for $400. I stopped by every week from late November (when I put both in consignment there). Then I continued to stop by weekly after they sold, to ask when I would be paid. They owe me $308. The owner ***** said it will take some time (something to do with the Accounts Receivable books). My contract clearly states that payments will be made 20 days after sale (actually - it says 20 days after you asked to be paid, and her explanation for that is that "they can't be expected to keep *************** every consignee when their saddle sells, that it's up to us to stop by and check on it". ????? Which I did!). Then, in a phone conversation (I also called her) she said that the money from sales go to pay other consignees back, so it's going to be a while. I said "To mean you took my money, and used it to pay other people back?". She responded "That's EXACTLY what I'm saying". Then when a local Newspaper reporter was writing an article about this ongoing problem with many of their customers, she told them that I hadn't been in contact with them, so what I told the reporter was false (or words to that effect). I was livid! A flat out lie. She couldn't possibly have confused me with someone else, I'm a school bus driver for CP, and I'd stop by - wearing my reflection ****** ******* always remember me. Thankfully, I have documented every single time I stopped by the store, and all promises & conversations. In my last conversation with the owner, she said I would be paid via mail on the 3rd week of June. Well, I had a gut feeling not to hold my breath. Especially after I heard from many other consignees who have never been paid by them for saddles sold, many a long time ago.I have filed a formal complaint with the ********** of ********

• Initial Complaint

  Date:06/22/2023

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From June of 2022 through August of 2022 I consigned a great deal of horse tack with this business. It included saddles, English riding boots, and clothing, bits, head stalls, reins, halters. The estimated value based on the market rate for brands and condition was $6,000-$8,000. I called in October to make sure they had my new address and was told they had sold some items and would mail me a check. They confirmed my correct address. I reiterated my desire to have any unsold or items deemed unsellable returned to me at my expense. I have never received payment. I have never had another phone call answered or message returned. I have emailed them and messaged on their website many times and received no response. I want my unsold tack back. I will drive wherever I need to. I did not donate my tack to them. We had a contract which included my wishes to have unsold items returned. Do I have any recourse? Is there any way to contact these owners and arrange for a return of my property?Thank you.

  Business Response

  Date: 07/03/2023

  The timeline is incorrect, additionally the value of your items is even more incorrect. If these items were brand new , the value wouldnt even be that high.

  We have been displaced and we are contacting customers on a schedule for meeting points. 
  

  At the time your pops up, you will get the items you dropped off.

  We have made this known on our ******** account.

   

  Customer Answer

  Date: 07/03/2023

   
  Complaint: 20224606
  
  I am rejecting this response because:
  I went to the ******** page and found nothing posted about when and where a person might retrieve her tack.  Those of us who entered into a contract with this business deserve a personal call or letter arranging a pick up appointment. 
  I have no interest in haggling over monetary value. I only want my tack returned and any money Im owed from sales of my property that benefitted the business.
  If the problem is that the business has mismanaged funds and cant fulfill their end of the contract financially, I still just want my tack returned.  
  

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my new western saddle in on 2/17/22 for consignment. Signed a contract and made note that I would discount the saddle for 4H kids but there wasnt a percentage put on my contract as to how much that discount would be. Normal discounts are 10-15%. I wasnt contacted to give a percentage at any time either. Fast forward the last 6-8 months Ive been going in and asking for my saddle back since I hadnt received a check. Much to my dismay this business couldnt find my saddle nor could they find my contract I signed. I was informed that I needed to bring in my copy of this contract. Why should I have to produce my copy as a business you should have and kept your own copy of a contract. So Ive gone in multiple times because of the chaos and runaround I get every time I go in asking if they have my saddle or if they have found my contract. Nothing but excuses. So in Dec 2022 I produce my contract, they take a copy because they still dont have their copy. Still no saddle they cant find it not sure if it went out on a trial, but no one can tell me where my saddle is if it was sold, nothing. So Im left with hiring a paralegal to call to find out whats going on with my saddle. Mr ***** was very rude to my paralegal by the way but now all of a sudden the saddle was sold. Mr ***** or whoever sold saddle decided my price on my new saddle was to high and used the excuse of its a youth sale so we will discount it 25% for this sale. Mr ***** says they give all youth a 25% disc on everything. Ive never heard of that large of a % on a saddle. Ive been unable to get any information my paralegal obtained this information for me. Then on top they take 30% commission. My fault for signing that contract for that amount. I cant go pick up my check now I have to wait for it to be mailed!? Well we see how thats working for others. Not happy about this business and will not refer anyone. Seller/buyer beware. Ill update if I get my check.

  Business Response

  Date: 12/21/2022

  I am the owner: the only owner *******************

   

  this customer comes when Im not there stating this story and its completely different than the actual truth. She had a person call who could not provide us with information needed. Furthermore any legal representation knows the proper channels. This person who called demanded to be able to pick up payment for her said client and that is it the process. Her original contract fir which we have shows that she is ok to discount this saddle for YOUTH. It doesnt matter if they are a part of an organization or if a parent is paying for it, if a youth is in need of this saddle than that is a qualification. And the note on her account stated that the saddle can be discounted! No specific amount and not anything that it had to be paid by a youth. The saddle was not brand new and was only priced based on the value it would sell for with our % in mind so that the customer could get the best possible price. I will adjust the discount to the 15% for purposes that could have been resolved through me if she had talked to me. This could have been resolved in the store but this customer did not contact me as many times as she said. 

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I placed our entire horse tack collection (resale value just under $10,000) on consignment with this business on January 10, 2022. After waiting six months to allow them to get settled in their new location and get items inventoried, priced and placed in the store and begin selling, on June 6th we requested, as per contract, to be paid for items sold to date. *****, the owner, said no problem, she would tell the bookkeeper to issue us a check and it would take about 2 weeks. On July 10, we notified ***** that no check came. She said "our check is in line for next week". On July 22, we again notified ***** that no check came. She said the check went out. On July 26 and Aug. 4, we again advised ***** no check had been received. On August 13, we drove to the store and talked with ***** in person. She said that she would personally handle this and get a check out to us for at least April sales. She gave us $70 cash toward the amount due. We asked for a check and list of inventory sold to date (as of Aug. 13). She said it would take her a couple of weeks to get the bookkeeping straightened out. On Sept. 1 we again contacted ***** and asked when the check would arrive and also asked that we pick up our remaining unsold items. She again said she needed a couple of weeks and we arranged to drive there on September 19. On the evening of Sept. 18, ***** called and said she didn't have all the inventory pulled and needed more time. We agreed to a deadline of Oc. 5 and on Oct. 5 we drove there to pick up our remaining tack and to get paid for all that was due. She said "that's the plan". When we arrived, she refused to pay us the total amount, gave us $400 in cash and some of our items back. The total amount owed us through Sept. was $6089.13 ($6559.13 - $470 rcvd). PLUS there were 36 items not returned to us or sold valued at $1500.75 ($2001 - her 25% commission). Total amount she owes us: $7589.88. She now refuses to respond to us at all.

  Business Response

  Date: 11/03/2022

  This complaint is accurate! Not much to say, our business is struggling like many small businesses. A resolution for the Wallers is a lengthy plan that require more time than Im being given. Unfortunately, I can not fix the problem as fast as people need. 

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18350440
  
  I am rejecting this response because: ***** has given us excuse after excuse for not paying us for six months. We are not the only consignors being given the runaround. ***** continues to sell consignment items and has made no effort to make any kind of payments from her sales. We have been patient, understanding, kind, caring and offering help to no avail. The response from ***** to us personally today contained a veiled threat of her having to take "drastic moves that would not only completely change the course of our business but prolong the solution" if we do not give her more time. We do not appreciate this.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/14/2022

  This is an ongoing issue and is not an overnight fix. The only way to stop selling would be to close the business. This would clearly not be a fix. It is true, you are not the only consignor, but many have been very patient and understand that this economy hasnt been easy. We are working with the small business administration for ways to find our resources and help us through the this difficult time. 
  

  We are working very hard to get a quick remedy, but understand that we have to be patient as well. 

  Customer Answer

  Date: 11/22/2022

   
  Complaint: 18350440
  
  I am rejecting this response because:  This is not a matter of the current economy or small business challenges or lack of patience on my part.  This is a matter of ethics and what is right and wrong.  You sell my items on consignment, then take all the money you receive from the sale and use it in your business so that when I request to be paid, you don't have the money.  The money that belongs to you is the commission you earn from selling the items, not the money that is due the consignor. The consignor payment should be set aside to pay the consignor at the point of sale.   Also, you can begin paying something towards this debt each week or month, but you refuse to pay anything at all and have waited until the debt grew to be overwhelming for you.  I would very much like to see you succeed in your business.  But telling your consignors that they have to wait a year or more while you continue to use their money to pay your bills is not a successful business model.   Your contract with us never stated that you would not pay us for months and months to years.  We, too, live in this challenging economy and difficult *************** which is why we had to sell all of our tack and now we have neither our tack back or the money from the sales. We trusted you and you have let us down.  What recourse do we have but to pursue legal matters?  You say you are working very hard and I appreciate that, but there have been zero attempts to pay us anything for six months except when we show up at your doorstep.  You do not seem to want to talk with us to work something out which I think would be beneficial to both of us.  Perhaps a payment plan would be a good idea, but only if you stuck to your part of the plan.  We have been waiting patiently for you to show some kind of action to resolve your debt to us.

  
  Sincerely, ***********************

  Business Response

  Date: 12/01/2022

  My last communication is that we are working on things on our end which includes starting small payments until there is a resolutions. Our last communication was a short time ago and getting payments out is what weve been working on. We have many consignors that have been affected, I am taking care of everyone in order. You are not first or most important.
  I can tell you, a better business complaint does not help matters when matters are based on current business flow. My guess is youve never had to move abruptly a business thats been in one spot for over 40 years, try to get things back up and running and have less than  dependable help in the process. My explanations are not excuses, But they legitimate things that can wreak havoc on business. 

  Customer Answer

  Date: 12/07/2022

   
  Complaint: 18350440
  
  I am rejecting this response because: Actually, I have had the experience of having to move a well established business in a weeks time.  Our business building was condemned as the city wanted to expand a freeway.  We found a new location, moved our products, built display cases and wall displays, set up our items, advertised our new location, and were up and running in a matter of a few weeks.  There were only two of us and we had no help from anyone else.  We did this a second time when we moved our business again and opened up a new shop, this time at our choice and it took a month to get up and running.  Never did we not pay our vendors or treat them with disrespect.  Filing a BBB complaint is our only way to warn others so that they will not be in the same situation we are in.  Also, you told us in your email that we were your number one priority and that you would get money to us soon.  That was a month ago.  I am sorry you are insulted that we would file a complaint and are using this as a way to not pay us what you owe us.  We are so very disappointed in the way you are handling this and are not satisfied with your response to us.  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I consigned a number of items to the horse blanket for which I was never paid. I have reached out to the business many times and have asked for transaction receipts. The owner continue to make promises which they never fulfill and then dodge my calls. I simply want payment for my items

  Business Response

  Date: 08/03/2022

  These payments have been made longer than a year ago. I have spoken to the customer multiple times and have advised her that I am researching this. With a major move and many moving parts with no employees its very hard to research this as quickly as this customer is expecting. The customer visited me today for the 1st time, no dodging of calls are taking place. I have informed her that proof of these payments will be provided in 2 weeks. We settled on this and seemed to be understood. 

  Customer Answer

  Date: 10/06/2022

  I would like to continue my complaint against this company. I have repeatedly contacted the owner and they have given me numerous promises that payment would be made, however, they continue to avoid sending the check. Is it possible to reopen this case or do I need to file a new complaint?  
  
  Thank you. 
  ***********************;

  Business Response

  Date: 10/12/2022

  This customer has a contract that expired in July of 2021 in which all consignment items become store stock after expiration. She called 9 months months ago ( 6 months after expiration) to accuse me of nonpayment of previous payments. I was able to provide proof to her of 2 payments that were sent to her and cashed. She is now complaining of a check that I am not required to pay her. She has since gone into ****** business review and filed two reviews from two separate accounts and has threatened me that she has multiple other ****** accounts and she can use them if I dont respond faster. 
  I have gotten legal advice to not pay her since her contract expired. This person, from the beginning of her complaints has lied multiple times. 1st) stating she had contracts with previous owner and she didnt 2) not receiving checks in the past in which I have provided documentation showing these previous payments.

  I have advised her that I am deciding my actions based on the legal advice I received and she continues to badger me in hopes that I will give in. This person has threatened legal action in which Im prepared to counter. Given my documentation, proof of false review or threats of false reviews I feel if she wants to take this in a legal direction she can. 

  Customer Answer

  Date: 10/18/2022

   
  Complaint: 17666162
  
  I am rejecting this response because:

  I have been attempting to collect payment from this business owner for the merchandise than I consigned with them for over a year, well before my contract expired.  I left numerous messages with requests for a phone call back that never came.  I spoke with ************ twice and expressed concern that my requests for a return phone call had been ignored.  He assured me that ************* would call me back the next day. It did not happen. When I was finally able to get ************* on the phone she made promises that she would investigate why I had not received my last payment as well as provide documentation of checks that had been sent.  She asked me to wait two weeks while she spoke with her bank.  Those two weeks came and went without a response.  I waited an additional week before contacting her again. She asked for additional two weeks. I waited again then spent many additional weeks attempting to contact her without any response to my messages. The cycle of requests and excuses went on for months. When I finally spoke with her again she made a comment about the business moving locations and needing more time to investigate as "everything was a mess".  I gave her more time. At one point she acknowledged that so much time had now past that my contract expired and asked if I would like to renew.  I indicated that I would like to renew it and she said that she would makes the necessary updates. It was only after contacting the BBB that she was able to provide documentation of the two checks that were sent but said she needed more time before she could send the last check but to be expecting it soon.  More time passed.  I finally told her that i preferred to pick up my remaining merchandise. ************ eventually admitted that they could no longer find the inventory that I had consigned and asked if she could send me a check for the estimated amount.  Even though the amount was far less than what was owned, I consented. The check was never sent.  After I left a negative review of her company, she responded that she had the check was ready to be picked up at her place of business with a signature.  I asked her to send the check instead and that once I received it, I would remove my complaint with the BBB and erase my negative review on ******* She said the check would be sent.  Of course it wasn't. I have documentation of these correspondence, indicating an agreement that was made for the amount of $123 as well as an indication that a check was ready to be picked up at her place of business.   

   

  In response to her accusations that I have lied:

  1) I did indeed have a contract with the previous owner. That can be proven. I successfully worked with the previous owners for years. I had merchandise consigned with them when the business was sold to Mrs. and ************  

  2) At no point did I say that I had not received checks from **************  I simply asked for documentation showing what had been sent in the past.  I have also requested documentation showing what items were consigned and sold with their business. ************* is unable to provide that documentation. 

  3) I do indeed have a negative ****** review against The Horse Blanket, posted under my account as well as my husbands. 

   

  I am ready to proceed with legal matters if ************* continues to deny payment. 

   

  sincerey,
  
  ***********************

  Business Response

  Date: 10/25/2022

  This complaint is in response to an expired contract. This customer has continuously badgered me after denying receipt of previous payments and has pressed hard to get items or payment for final items on her expired contract. The contracts clearly states that after 30 days items left behind are considered abandoned. Seven months after her contacts expired she began to inquire about her items or payment from. I considered paying her only to be threatened with this BBB complaint to get me to move faster, she continued to badger me by threatening to create multiple  erroneous accounts on ****** to file bad reviews so that people would not come to my store. I accept her rejection of my many responses as this is yet another attempt to get me to back down from my contractual agreement in which she signed and agreed to in July of 2020. In addition she has threatened legal action to get get me to back down as well. 
  The Horse Blanket has a one year contact and in many cases I have had to stand up to that without any problems. Where business is low and special circumstances were taken into consideration, I have worked with people. But when they deny receiving payment and continually harass my business I can not help them any longer. And as much as any business would like to keep everyone happy, it impossible to please everyone.

  Customer Answer

  Date: 11/10/2022

   
  Complaint: 17666162
  
  I am rejecting this response because:

  To Whom it May ***************************** refute the claim from ************ that I have badgered her. If badgering means calling her place of business approximately a dozen times over the course of a year, in order to get a response, then I am guilty of that.  As earlier stated, ************* would promise return calls, investigations into payments previously made and even that a check was in the mail.  She always had an excuse for why she needed more time, (ie the moved locations, the bank requested more time, the check needed to be certified or picked ** in person etc).  I remained polite in my conversations and, believing her excuses, allowed for more time.  After multiple months of this game, I contacted the **.  After that, the business owner became nasty and came up with the excuse that because my contract is expired she was no longer required to pay out. I, again, contest that my contract expired during the time in which I was attempting to collect payment and the owner, at that time, asked if I would like to renew my contract.  I verbally indicated that I did and therefore should have a current contract. It is my belief that she delayed the payment long enough that my contract would expire, giving her an excuse to avoid payment.  I can submit multiple emails as proof that the business owner admitted that she could not locate my consigned items and asked if she could send a check for their value. I agreed.  The check never came.  She stated that the check was ready but waiting at her place of business to be picked up because it needed to be signed for.  Desiring to avoid any conflict, I asked her to send it through certified mail which she agreed to do. Again, the check never arrived. She has agreed to pay multiple times but has yet to follow through.  I have never denied receiving previous payment from the Horse Blanket, but have simply asked for a record of those payments to see if they matched my own.   After many months, I did receive those records, but am waiting on the last payment for the consigned items that the business owner either sold or misplaced. It is true that I left a negative, but accurate, ****** reviews under my account and under my husbands account (with his full permission of course). It is also true that I have threatened legal action in hope that it would result in payment from ************ and I am prepared to move forward with that litigation if this situation cannot be adequately resolved. In the last few months I have come in contact with my other current and past costumers who are in the same situation that I am with the Horse Blanket.  When they attempt to collect a check, ************ will always request two more weeks, and then stops returning phone calls.  Similarly, the consigned items are either lost or sold.  These individuals are willing to share their stories and lodge complaints with the ** as well, in order to corroborate my own dealings with *************.  It is always more pleasant to avoid mud slinging and litigation, but if it saves other from being in a similar situation to my own, I am willing to pursue this further.

   

  Thank you for your time.

  
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 11/17/2022

  Here are screen shots of some of our communications. As you can see, ************ tells me that she will release funds to me once my account is closed (clearly indicating that it was still open at that time.) Additionally she admits to not being able to find my items and asks if she can send me a check for their value of $123. Their actual value was much higher but I accepted her offer, in a vain hope that it meant that we could be finished with our communications. She then states that a check is ready to be picked up (I was only told this after reaching out yet again). I replied, asking if she could send it in the mail instead, to avoid any conflict, and then her response was that my account had expired so she was under no legal obligation to send any money at all and if I wanted to continue to seek compensation, I would need to get a lawyer. 

  Business Response

  Date: 11/29/2022

  This is not a new complaint

   

  this customer, ***********************, has lied multiple times. She has stated that shes never received the payment from us while I have been able to prove otherwise. She is also threatened to miss represent herself on review sites so that she can build up the complaints against us. she has threatened legal action many times, I have everything I need to support the legal case but she will have to make that decision.

  Customer Answer

  Date: 12/15/2022

  I believe we are at an in pass. All evidence has been submitted.  An intervention from the BBB  would be appreciated