We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Johnson's Auto Wrecking and Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/23/23 I paid for and picked up a **** Tahoe. I drove less than 30 miles and check engine light came on, followed by discovery of transmission fluid leaking. I immediately contacted them and returned the vehicle. They took it to a "shop" that gave written report of nothing wrong with it. That same day I took it to an actual shop that has stated the front seal to the transmission needs replaced ($1500) and there's a massive oil leak that needs to be investigated further. This vehicle was advertised as having a new transmission. Come to find out transmission work was done in 2018 but not a new transmission at all. The dealership now refuses to help and is claiming as is.

    Business Response

    Date: 07/20/2023

    ************************* Owner

    ******* Auto Wrecking & Towing did not sell this car to ************************

    *********************** bought car from ***** ***************************************** on 6/13/23 **** $1950.00 + (word illegible) & transfer. Total of $2250.00.

    We subjested for her to take to mechanic to look at.

     

    Paid down $1500.00 6-13-23

    Payment $375.00 6-16-23

    Payment $355.00 6-30-23

    Total $2250.00

     

    We did the *** on 6-30-23

    At that time she signed a As/Is (no dealer warranty)

     

    Brought back the next day parked at front gate   Called next day said lost 4 quarts of **** fluid  No sign of it   non on ground

    We put up on car rack (no sign of leak)

    Had ****************** check (copy)

    Parked back at shop put cardboard under when pickup no oil

    She then took to High-Tech Transmission (copy)

     

    *************************

     

    *** SEE ATTACHED DOCUMENTS ***

Johnson's Auto Wrecking and Towing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.