Complaints

This profile includes complaints for Same Day Auto Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Same Day Auto Service

  16009 SE 106th Ave Clackamas, OR 97015-9503

  
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  Same Day Auto Service

  PO Box 39 Clackamas, OR 97015-0039

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped off vehicle on Aug 10 th picked up Aug 21st original job was to replace rear main seal while transmission was out of the car one of the transmission seals was leaking so I replaced that as well picked up car the gear display on dash was not working properly after there work on my transmission and noticed it was missing the cover underneath the car took it back to them they offered to fix my transmission for another 400$ and said they don't know where the cover was and only offered to five me around 40$

  

  Business Response

  Date: 08/23/2023

  This client has a very old and very high mileage vehicle. It is a **** ****** Rav 4 with ****** miles. *** vehicle was lifted. Had an aftermarket metal skid plate on the bottom. Mismatched body panels and some spots even had spray foam in gaps in the front left wheel well. *** engine had a lot of oil covering it from many different areas. I advised the client to think hard if he wanted to spend this much money on a high mileage vehicle with a lot of other problems and other leaks. *** client insisted on going forward, so we did. We also found another oil leak and the client wanted to fix it while we were there, however he declined another leak that would have been easier while we were there. *** technician ended up fixing the declined leak as well at no charge. Once the vehicle was completed, there were leaks form other areas, however the rear main seal and transmission pump seal were both dry and good to go.

  After picking up the vehicle, the client came back indicating his display on his dash was not lighting up properly when shifting gear. He also indicated there was a missing splash shield. We investigated both issues. *** problem with a indicator is bad switch. ***re was no indication that our work caused this problem and we did not charge to perform any testing on this problem as a courtesy. *** client claimed he was missing is a large shield and would be very easy to spot in a small shop like ours. We offered to replaced the switch at a cost of $400. *** shield is a part that is no longer made by ******. Again, as a courtesy, even though there was no evidence that the shield was there in the first place, we offered to make a check out to the client for the cost of the part, which was $45. He accepted this offer and picked up his vehicle.

  Until this complaint, we had assumed that the problem was resolved to the clients satisfaction. *** truth is that with older vehicles, as well as vehicles that have modifications, sometimes there are multiple problems that need to be addressed. This is what lead me to ask the client, before we started work, if he wanted to put money into the vehicle.